Desktop Support Engineer

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Purpose of the role

We are looking for a customer-focused and enthusiastic senior deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

An exciting opportunity has arisen to support one of our customers in Ipswich. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).

Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.

Please note the role is based onsite in Ipswich 5 days per week and the successful candidate will be required to undergo company specific security clearance.

Requirements & Responsibilities:
• Fully site-based role.
• Must be able to deal directly with clients in a friendly and highly confident manner.
• Maintain good working relationship with key stakeholders and support teams.
• Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
• Experience with VIP support and engagement.
• Troubleshoot known and unknown software issues related to Windows platforms.
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
• Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
• Site process documentation and knowledgebase article management.

Essential skills & experience:
• Knowledge of current and past Microsoft windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory & Azure Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team.
• Experience and technical knowledge of IT, PC’s / peripherals, and their architecture
• Break fix, IMACs, Incidents, Projects
• Experience with Ticket Management
• Comfortable with liaising and working alongside 3rd Parties.
• Display flexibility and the ability to manage your day effectively.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.