Head of Product Design

The Role: Head of Product Design 

As the Head of Product Design, you will drive the design vision and execution for RedCloud’s multi-product open-commerce platform, ensuring it meets the unique needs of a diverse, global audience. Leading a team of talented designers, you will shape intuitive and scalable solutions tailored to users across Africa, Latin America, North America and beyond. 

Key Responsibilities: 

• Leadership & Management: 

• Lead, mentor, and inspire a high-performing product design team, fostering collaboration across multiple geographies and time zones. 

• Cultivate a culture of design excellence while supporting the growth and development of team members. 

• Build and maintain a strong alignment between the design team’s objectives and the company’s broader mission. 

• Design Strategy & Global Execution: 

• Define and implement a global design strategy that adapts to the specific cultural, economic, and technological contexts of users in Africa and the Americas. 

• Create user-centred designs that reflect the needs and preferences of diverse markets, ensuring accessibility and usability across all geographies. 

• Develop and scale design systems to ensure consistency across a portfolio of products. 

• Collaboration & Influence: 

• Work closely with cross-functional teams, including Product, Engineering, Marketing, and Regional Operations, to ensure product designs align with the diverse needs of our international customer base. 

• Act as a design advocate, presenting concepts and strategies to leadership and stakeholders to secure buy-in and support. 

• Research & Insights: 

• Leverage user research and market insights to inform design decisions, ensuring products resonate with regional audiences. 

• Incorporate feedback from customers in emerging markets to refine and optimise user experiences. 

• Operational Excellence: 

• Establish scalable design processes that enhance collaboration and improve efficiency across global product teams. 

• Use analytics and performance data to iterate on designs and ensure measurable improvements in user experience. 

Requirements: 

• Proven track record of leading design teams working on multi-product SaaS platforms targeted at global audiences, with a particular focus on Africa and LATAM. 

• Strong portfolio showcasing experience in designing user-centred products for diverse, international markets, addressing cultural and technological nuances. 

• Expertise in UX/UI design, with skills in user research, interaction design, prototyping, and usability testing. 

• Proficiency in tools like Figma, FigJam, Adobe Creative Suite, and similar platforms. 

• Demonstrable experience building and managing scalable design systems for multiple products. 

• Strong collaboration and communication skills, with the ability to influence cross-functional teams and stakeholders at all levels. 

Preferred Skills: 

• Experience designing for regions with varying levels of connectivity and device capabilities, such as Africa and LATAM. 

• Familiarity with localisation strategies and designing for multilingual interfaces. 

• Basic knowledge of coding (HTML, CSS) to better collaborate with engineering teams. 

• Fluency in Spanish or Portuguese is desirable but not essential.