EOI - Transformation Director (Corporate Services)

Role Purpose 

• Lead and orchestrate BIST’s transformation agenda and wider Civil Service reform across the Department.
• Optimise BIST for the future, bringing together our operating model, workforce and skills, AI and digital agenda, culture and shared services to build a more agile, digitally enabled and delivery-focused Department, identifying and delivering opportunities for greater impact, productivity and efficiency.
• Lead the Corporate Services Continuous Improvement agenda, bringing activity together into a single, prioritised annual workplan focused on measurable service improvement.
• Engage and bring our people with us through change, providing a clear and compelling narrative, listening to colleagues and ensuring people feel equipped, empowered and confident to adapt and succeed.
• Provide visible and credible senior leadership, working across Corporate Services and the wider Department to maintain momentum, unblock delivery and ensure transformation delivers measurable impact.

Key Responsibilities 

• Define and lead a clear, ambitious transformation strategy and plan aligned to departmental priorities and cross-government reform.
• Bring together major programmes (Operating Model, Workforce Planning, AI Transformation, High Performing Department, Matrix, Efficiencies, Corporate Services Continuous Improvement) into a coherent portfolio with clear priorities and oversee delivery.
• Ensure strong programme grip with clear governance, sequencing, and dependency management.
• Drive measurable impact, ensuring all transformation activity delivers quantifiable benefits.
• Work closely with DG groups, Perm Sec and core teams including internal comms, strategy, DDaT and HR to shape and deliver transformation collectively.
• Develop and deliver a clear, compelling transformation narrative and engagement plan for staff to bring the transformation journey to life and ensure local ownership
• Lead the shift to a high-performing, accountable and outcome-focused culture.
• Act as a visible senior leader, providing advice and challenge to DGCOO, ExCo and Ministers.

Success Measures

• Delivery of a coherent, high-impact transformation portfolio with clear priorities, outcomes and benefits.
• Demonstrable improvements in productivity, cost efficiency and service quality in BIST within 12 months.
• Strong adoption of AI and new ways of working across the Department.
• Positive staff engagement and increased understanding of transformation.
• Recognition of BIST as a leading department in driving Civil Service Reform in Government.
• Robust governance, performance monitoring and risk management across programmes.

Essential Criteria 

• Proven track record of leading and delivering large-scale, complex transformation programmes at enterprise level, translating strategy into tangible outcomes.
• Significant experience of organisational and workforce transformation, including workforce planning, culture, capability and new ways of working.
• Demonstrable leadership of digital, data and AI-enabled transformation, using technology to improve organisational performance, productivity and delivery.
• Strong strategic and delivery leadership, with the ability to set direction, prioritise effectively, maintain grip and drive complex programmes at pace.
• Credible and influential at Board and ExCo level, with strong judgement and the ability to engage, challenge and build alignment with senior leaders, Ministers and other key stakeholders.
• Ability to bring multiple, interdependent programmes together into a coherent transformation agenda, creating clear accountabilities, dependencies and delivery priorities.
• Relentless focus on delivery, outcomes and measurable impact, with the ability to move from strategy to execution and demonstrate tangible value.

This role requires Security Check (SC) clearance.