Knowledge Transfer Lead

KNOWLEDGE TRANSFER (KT) LEAD

Location: Farnborough

Clearance: - SC/NPPV2 Required

 

The Knowledge Transfer (KT) Lead will be responsible for the development, governance, coordination and delivery of the programme's end-to-end Knowledge Transfer strategy and approach within a complex Critical National Infrastructure (CNI) environment. The role will ensure that knowledge required to operate, support and sustain the service is identified, captured, documented, transferred, validated and retained throughout the programme lifecycle. Working across Leidos, customer, programme, technical and operational stakeholders, the KT Lead will establish a structured and measurable approach to knowledge transfer, ensuring that appropriate knowledge is transferred between relevant parties and that successful transfer can be evidenced. The role requires a strong combination of Knowledge Transfer, programme delivery, knowledge management, stakeholder engagement, planning, governance and facilitation skills, together with an understanding of the additional rigor required when operating within a CNI and security-sensitive environment. 

 

1. Knowledge Transfer Strategy & Planning 

• Own and maintain the programme Knowledge Transfer strategy, plan and supporting schedules. 

• Define the overall KT approach, methodology, governance and delivery framework. 

• Identify the knowledge required to support successful operational readiness, transition, handover and exit. 

• Establish clear KT activities, milestones, dependencies, acceptance criteria and evidence requirements. 

• Ensure KT activities are integrated with the wider programme and transition plans. 

• Maintain the KT plan as programme scope, technical solutions and operational requirements evolve. 

• Identify resource and specialist dependencies required to deliver the KT programme successfully. 

2. Knowledge Capture & Transfer 

• Coordinate the identification and capture of critical technical, operational, process and service knowledge. 

• Identify what knowledge needs to be captured, transferred and retained. 

• Determine the most appropriate methods of knowledge transfer, including documentation, workshops, demonstrations, shadowing, mentoring, structured handovers and knowledge-validation sessions. 

• Ensure KT content is accurate, accessible, appropriately controlled and suitable for the intended audience. 

• Identify and manage risks associated with knowledge gaps, dependencies on individuals or inadequate knowledge retention. 

• Ensure KT activities are planned, tracked and evidenced through to completion. 

3. Training & Knowledge Readiness 

• Work closely with Leidos to align formal training with the broader KT approach. 

• Work with Leidos to identify where structured training is required versus other methods of knowledge transfer. 

• Coordinate KT activities with the Leidos training plan and wider programme schedule. 

• Support Leidos in the development and coordination of learning and knowledge materials required for successful transition. 

• Ensure appropriate mechanisms are in place to demonstrate that transferred knowledge has been understood and retained. 

• Identify gaps between training provision and wider KT requirements and ensure these are addressed through the appropriate governance route. 

4. Governance, Reporting & Assurance 

• Establish and maintain appropriate KT governance, reporting and controls. 

• Define measurable KT completion and acceptance criteria. 

• Maintain traceability between required knowledge, KT activities, evidence and acceptance. 

• Monitor delivery against the KT plan and escalate risks, issues, dependencies and constraints. 

• Provide regular KT status, progress and readiness reporting to programme and transition governance. 

• Ensure KT evidence is maintained to support programme assurance and formal acceptance. 

• Provide clear visibility of KT readiness against key programme and transition milestones. 

• Ensure the KT approach reflects the governance, security and assurance requirements associated with operating within a CNI environment. 

5. Stakeholder Management 

• Build strong working relationships across programme, technical, service, operational, customer and supplier stakeholder groups. 

• Facilitate KT planning and delivery sessions with relevant stakeholders. 

• Coordinate KT activities across multiple teams and organisations. 

• Establish clarity of KT responsibilities, dependencies and expected outcomes. 

• Constructively challenge where KT activity, progress or evidence is insufficient. 

• Communicate complex technical and operational information clearly to technical and non-technical audiences. 

• Drive engagement and ownership of KT activities across the programme. 

6. Transition, Handover & Exit 

• Ensure Knowledge Transfer supports transition readiness and operational acceptance. 

• Coordinate KT requirements associated with service transition, handover and exit. 

• Support readiness assessments and identify outstanding knowledge gaps. 

• Ensure KT plans align with programme transition and service-transfer milestones. 

• Coordinate increased KT activity as major transition and service-transfer milestones approach. 

• Ensure knowledge is appropriately retained and transferred to receiving organisations before responsibility moves. 

• Support formal confirmation that agreed KT obligations and acceptance criteria have been met. 

Key Deliverables 

• Knowledge Transfer Strategy. 

• Knowledge Transfer Plan and delivery schedule. 

• KT milestones and dependencies. 

• Knowledge requirements and knowledge inventory. 

• KT stakeholder and resource mapping. 

• Training and KT alignment. 

• Knowledge capture and transfer activities. 

• KT evidence and acceptance records. 

• Knowledge-gap, risk, issue and dependency tracking. 

• KT progress, dashboard and readiness reporting. 

• Transition, handover and exit KT planning. 

• KT completion and acceptance evidence. 

• Lessons learned and continuous improvement of the KT approach. 

Essential Skills & Experience 

• Proven Knowledge Transfer experience within a Critical National Infrastructure (CNI) environment. 

• Significant experience in Knowledge Transfer, Knowledge Management, Transition Management, Programme/Project Management, Service Transition or a closely related discipline. 

• Experience leading and coordinating Knowledge Transfer activities within large, complex and security-sensitive programmes or operational environments. 

• Strong planning and programme coordination capability. 

• Experience developing and managing structured KT plans, milestones, dependencies, risks and deliverables. 

• Strong stakeholder-management skills, including working effectively with senior stakeholders and technical specialists. 

• Experience facilitating workshops and structured knowledge-transfer sessions. 

• Ability to translate complex technical and operational information into structured KT requirements, activities and measurable outcomes. 

• Strong written and verbal communication skills. 

• Experience of governance, reporting, assurance and evidence-based acceptance. 

• Ability to operate across organisational boundaries and coordinate activity involving multiple teams, organisations and suppliers. 

• Strong understanding of transition, handover, operational readiness and service acceptance. 

• Strong organisational skills, with the ability to manage multiple concurrent KT activities and priorities. 

• Ability to operate effectively within environments requiring a high degree of governance, control, security and assurance. 

Desirable Skills & Experience 

• Professional Knowledge Management or Knowledge Transfer qualification/accreditation. 

• Project or programme management qualification such as PRINCE2, APM or equivalent. 

• Knowledge of recognised Knowledge Management and Knowledge Transfer methodologies and techniques. 

• Experience within major technology, infrastructure, defence, government or public-sector programmes. 

• Experience of supplier transition or transfer between service providers. 

• Experience establishing knowledge repositories, knowledge inventories or knowledge bases. 

• Experience developing or supporting blended KT and training approaches. 

• Knowledge of configuration control, document management and information governance. 

• Experience establishing measurable KT acceptance criteria and evidence frameworks. 

Key Competencies 

• Takes ownership and drives activities through to completion. 

• Is highly organised and comfortable operating across multiple workstreams simultaneously. 

• Can bring structure and control to complex or ambiguous information. 

• Can operate effectively at both strategic and detailed delivery levels. 

• Is comfortable constructively challenging stakeholders where evidence, engagement or progress is insufficient. 

• Builds effective relationships across programme, technical and operational teams. 

• Demonstrates strong facilitation, planning and coordination skills. 

• Has a strong focus on governance, traceability, evidence and measurable outcomes. 

• Can identify emerging risks and dependencies and drive appropriate action. 

• Is comfortable operating in a complex, security-sensitive CNI environment. 

• Understands that successful KT is not simply the production of documentation, but ensuring that knowledge has been transferred, understood, retained and evidenced. 

 

Working Arrangements 

This is a full-time hybrid role. The KT Lead will need flexibility to work remotely and attend relevant Leidos, customer and programme locations where required to support workshops, stakeholder engagement, KT delivery, programme governance, assurance, transition and handover activities. 

The role will therefore require flexibility to travel to programme locations according to delivery requirements. 

Security The role will operate within a Critical National Infrastructure and security-sensitive programme environment and will be subject to the appropriate programme vetting and security-clearance requirements. 

 

 

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

 

• We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time

 

Commitment to Diversity:

 

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

 

Who We Are:

 

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

 

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

 

What Makes Us Different:

 

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

 

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

 

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.