Chase Rewards, Senior Associate

JOB DESCRIPTION

If you enjoy creative problem solving, are highly analytical, and are skilled at building momentum around meaningful work, this is the role for you.

As a Senior Associate driving end-to-end data ingestion for the Rewards Data Ingestion Platform, you will translate complex business and technical needs into actionable ingestion strategies (including opportunities to incorporate emerging AI capabilities), prioritized backlogs, and clear delivery plans. You will partner closely with engineering, data engineering, analytics, and risk and control stakeholders to onboard and integrate data sources while establishing durable data contracts, quality controls, and SLAs. You will play a key role in improving reliability, transparency, and time-to-onboard so rewards capabilities can be delivered faster with stronger customer outcomes.

Job Responsibilities

• Lead end-to-end onboarding for new and existing source systems that support rewards use cases, from intake through production cutover and stabilization. 
• Define and maintain data contracts, schema standards, and change management processes to reduce downstream breakage and improve interoperability.
• Produce clear product and delivery artifacts, including requirements, epics, user stories, acceptance criteria, and release notes that support predictable execution.
• Establish and operationalize data quality controls, including validation rules, reconciliation routines, exception handling, and defect triage workflows.
• Define, monitor, and continuously improve SLAs/SLOs for data timeliness, completeness, accuracy, and availability, and drive remediation when targets are missed.
• Implement lineage, metadata, and documentation practices that improve traceability and audit readiness across the ingestion lifecycle.
• Partner with governance, privacy, and risk/compliance stakeholders to ensure appropriate data classification, retention, access controls, and policy adherence.
• Drive observability requirements, including pipeline monitoring, alerting, dashboarding, and runbooks, to reduce mean time to detect and resolve issues.
• Manage and prioritize the ingestion backlog using value, risk reduction, and dependency-aware sequencing, aligning stakeholders on scope and timelines.
• Coordinate cross-functional delivery across product, engineering, analytics, operations, and control partners, proactively managing dependencies and blockers to source integration design using Kafka-based, event-driven ingestion patterns in partnership with engineering and data engineering.

• Track and report delivery and operational metrics (e.g., time-to-onboard, incident rates, SLA attainment) and lead continuous improvement initiatives.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience (or equivalent expertise) in product management, data platform delivery, or a related domain with measurable delivery outcomes.
• Demonstrated ability to own requirements and execution for data integration initiatives, including backlog prioritization and release coordination.
• Experience defining data contracts and managing schemas, including versioning and change control to enable safe downstream consumption.
• Strong understanding of data quality management, including controls, validation frameworks, reconciliation, and operational issue management.
• Familiarity with cloud data platforms and distributed processing concepts, and how they influence scalability, cost, and reliability.
• Experience with workflow orchestration and pipeline operations concepts (scheduling, retries, dependency management, and runbooks).
• Strong written and verbal communication skills, able to align technical and non-technical stakeholders through clear, decision-oriented documentation.
• Proven ability to build trust and drive outcomes in a highly matrixed environment with multiple partners and competing priorities.
• Demonstrated execution discipline, including the ability to independently drive work from intake through delivery with attention to detail and follow-through.
• Strong understanding of data pipeline observability practices, including instrumentation, alerting strategies, and operational readiness reviews.

Preferred Qualifications, Capabilities, and Skills

• Experience delivering ingestion capabilities in regulated environments, partnering effectively with risk, compliance, and privacy stakeholders.
• Experience implementing lineage and metadata management practices that improve auditability and accelerate root-cause analysis.
• Familiarity with data governance concepts, including data classification, access controls, retention, and consent considerations.
• Demonstrated experience driving measurable improvements, such as reduced time-to-onboard, increased SLA attainment, or fewer data incidents.
• Exposure to rewards, loyalty, payments, or customer engagement data domains and associated operational dependencies.
• Demonstrated success coordinating multiple ingestion workstreams and dependencies across several engineering teams.
• Experience supporting analytics and downstream consumption needs (e.g., semantic alignment, curated datasets, documentation standards).

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.