Principal Technical Program Manager - Graphite Payments

JOB DESCRIPTION

Drive meaningful change across a dynamic, global organization where your leadership shapes how large-scale work gets delivered. You will partner with senior stakeholders to envision complex programs, align priorities, and mobilize teams to deliver outcomes with lasting impact. You will help teams operate with clarity, discipline, and momentum while strengthening a collaborative culture that develops and retains top talent.

As a Principal Technical Program Manager within Commercial and Investment Bank Payments Technology team, you will lead end-to-end programs that span multiple business areas and regions. You will translate strategic goals into executable roadmaps, improve operating rhythms, and ensure delivery teams have the structure and support needed to deliver high-quality results. You will work across the program lifecycle, from discovery and requirements through implementation, change management, and continuous improvement.

Job responsibilities

• Lead cross-functional programs from definition through delivery, including scope, business case development, planning, execution, and change management
• Partner with Business, Operations, Finance, and Technology stakeholders to elicit, document, prioritize, and validate requirements
• Facilitate workshops to define processes, use cases, scenarios, workflows, and operating model improvements
• Design and improve processes and supporting business applications to increase efficiency, control, and transparency
• Develop and maintain program governance, including status reporting, scorecards, metrics, risks, issues, dependencies, and decision logs
• Guide teams in data collection, analysis, and synthesis to produce evidence-based recommendations and improve program reporting
• Create clear materials for executive communications, steering forums, and stakeholder updates
• Build an inclusive, high-performance culture by coaching leaders, developing talent, and fostering strong collaboration across teams
• Proactively identify delivery risks and constraints, propose mitigations, and drive timely decisions to keep programs on track
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards

Required qualifications, capabilities and skills

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Proven experience leading complex, cross-functional initiatives across multiple stakeholder groups and geographies
• Demonstrated ability to build and lead high-performing teams, including coaching, talent development, and organizational leadership
• Strong knowledge of financial controls, budgeting, risk management, and operational discipline
• Advanced analytical and structured problem-solving skills, including the ability to translate ambiguity into clear requirements and plans
• Strong communication and facilitation skills, including leading workshops and influencing senior stakeholders through clear, concise storytelling
• End-to-end delivery experience, including scoping, implementation planning, change management, and agile ways of working
• Strong organizational and prioritization skills, with the ability to manage multiple workstreams and tight deadlines in a fast-paced environment
• Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for architecture and delivery workflows, including validation habits and awareness of data sensitivity
• Ability to evaluate AI-assisted recommendations before adoption and set review/approval expectations that align to resiliency, security, and auditability outcomes
• Bachelor's degree

Preferred qualifications, capabilities and skills

• Master's degree or equivalent advanced training in a relevant field
• Project or program management certification (for example, Project Management Professional certification or PRINCE2 certification)
• Experience leading large-scale transformation in financial services, operations, or technology organizations
• Experience establishing program governance models and building key performance indicators to track outcomes and value delivery
• Experience improving processes through lean, continuous improvement, or similar methodologies

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.