AI / ML Engineer (Agentforce, Salesforce Agentforce, 5-7 yrs)

AI / ML Engineer

Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing.

Agentforce, Salesforce Agentforce

Salesforce Einstein AI, Prompt Engineering, Agent Development

Minimum

year(s) of experience is required

15 years full time education

AI Agent Developer – Salesforce

ROLE OVERVIEW

The AI Platform Developer builds and runs the AI capability layer that empowers the global commercial team. This role creates agents, automations, and AI-enabled workflows that are embedded directly into the systems sellers use every day — making AI actionable rather than aspirational.

THE OBJECTIVE

Develop, deploy, and govern AI agents, prompt libraries, and automation workflows for the commercial organization, with outputs written back into CRM systems to create measurable seller productivity gains.

KEY RESPONSIBILITIES

Build and deploy AI agents in Salesforce using Agentforce for use cases including prospecting, account research, and call-transcript intelligence

Develop governed prompt libraries and reusable AI components approved for commercial use

Design and implement automations that eliminate manual effort from seller and SDR workflows

Ensure AI outputs are written back into CRM objects (Salesforce) so insight is actionable and trackable

Implement Responsible AI compliance standards covering data handling, retention, and approved use

Partner with Sales, RevOps, and IT to identify high-value automation opportunities

Maintain and iterate on deployed agents based on usage analytics and seller feedback

Document AI components, prompt templates, and governance policies for the commercial org

SKILLS & EXPERIENCE REQUIRED

4–7 years of experience with Salesforce development and the broader Salesforce ecosystem

Hands-on experience with Agentforce and Copilot Studio for agent development

Proficiency in prompt engineering, APIs, and AI/ML integration patterns

Experience with data modeling to support AI input/output requirements

Commercial context and understanding of GTM workflows — this role ships working tools, not pure AI research

Ability to implement responsible AI guardrails (PII handling, output auditing, retention policies)

Strong collaboration skills across Sales, IT, and Operations functions

NICE TO HAVE

Experience with LLM orchestration frameworks (LangChain, Semantic Kernel, or equivalent)

Background in SDR/AE workflows, sales enablement, or revenue operations

Salesforce certifications (Platform Developer, AI Specialist)

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.