Inside Sales, Account Manager

Locations: Bristol, Assembly

About the role

The Corporate Inside Sales team are a successful, diverse and sociable group, working together to drive new business and maintain customer loyalty. We are seeking an Inside Sales Account Manager as a direct report to the Sales Manager, this role will be responsible for supporting our corporate customers across the regions base and delivering a relative sales target. 

This role drives the delivery of profit and revenue growth across our established base whilst maintaining high NPS customer satisfaction scores each year. 

This role will be responsible for driving sales performance, managing the diversity of customer accounts for the region through frequent and meaningful customer interactions, and careful planning and forecasting to ensure the best return on investment.  

Sales excellence is only delivered by creating an environment for brilliant performance.  This role will maintain a continual focus on demonstrating high standards and sales excellence, managing KPI’s, Salesforce hygiene and the full sales cycle across all opportunities. Also, by working collaboratively with the wider teams to achieve the best outcomes for your customers agreed partnership strategies. 

What you’ll be doing

• Responsible for accurate forecasting on both profit and revenue
• In creating strategy plans with your customers, across all hierarchy and legal entities
• Gaining outstanding feedback and positive net-promotor scores through BT’s customer surveys
• In charge of closing own contract sales right across the BT enterprise portfolio 
• Working closely with product specialists, introducing their expertise to your customers to build the right solutions and to create value
• Supporting the winning new business and bid process for high level opportunities 
• Uses research, data, analytics and commercial insights to drive sales and continual improvement
• Driving your own results through consistent business development activities
• Proactively manage churn risk across your base, defending the revenue
• Accountable for assuring compliance with sales processes and our legal and competition requirements
• Adheres to governance requirements of sales pay plan and sales incentives

Essential skills/experience

• Experience in winning sales, either as part of an overall account team or with closing own contracts where acting as the single point of contact
• Proven track record of delivering against targets within         a sales role with accurate forecasting and consistent delivery
• Strong interpersonal skills working with customers and wider BT teams
• Takes action based on analysis of trends including changing customer demand to enhance sales performance
• Owns customer problems and delivers resolutions
• Ability to deal with challenging customer predicaments and customer opportunities through internal escalation and senior stakeholder engagement
• Works collaboratively with the wider sales community, providing and welcoming team feedback
• Confidence to challenge the status quo where more effective and efficient routes are identified  
• Able to build C-level valuable relationships and identify customer champions, pains, needs etc 

The skills you’ll need

Account Management

Customer Relationship Management

Solution Selling

Stakeholder Management

Sales Performance

Our package

• On Target Bonus - 60% 
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave 
• Our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community
• Electric vehicle salary sacrifice arrangement
• 24/7 private virtual GP appointments for UK colleagues
   

About us

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.