Lead Technical Program Manager - Office of Chief of Staff

JOB DESCRIPTION

As a Lead Technical Program Manager in the Chief Technology Office, you will serve as a strategic partner within the Chief of Staff team, serving senior leadership within Corporate Technology, while helping drive execution of key business, organizational, and technology priorities. The role will work across Leadership, Finance & Business Management, Human Resources, Communications, Program Management, Risk & Controls, and other key partners to ensure priorities are well understood, effectively governed, and executed with discipline.
The successful candidate will combine strong business and financial acumen, strategic thinking, operational discipline, executive communication, and the ability to influence across a complex organization. The role will also play a key part in the day-to-day running of the technology organization, helping translate leadership priorities into measurable outcomes and driving operational excellence across the organization.
Job Roles & Responsibilities

• Partner with Finance and Business Management to provide visibility into financial performance, resource utilization, and key drivers to support leadership strategic decision-making.

• Support workforce planning, governance, resource allocation, capacity, locations, talent priorities, and organizational development in partnership with HR and Finance.

• Establish and manage leadership operating rhythms, including business reviews, leadership meetings, planning sessions, and other key management routines.
• Drive key elements of the “running the business of technology,” including organizational metrics, operational hygiene, workforce and location execution, and follow-through against leadership priorities.
• Establish and maintain governance processes and operating mechanisms that promote accountability, transparency, timely decision-making, and effective execution.

• Be able to develop, synthesize and translate complex information into clear insights and recommendations that support effective decision-making inclusive of scorecards and organizational performance analytics.

• Develop and synthesize high-quality executive content, including presentations, leadership materials, talking points, organizational communications, strategic narratives, and decision-support materials in partnership with Communications and Key Stakeholders.

• Build strong relationships across senior leadership and key partners, including Finance, HR, Communications, Program Management, and technology teams.
• Influence across organizational boundaries and drive alignment on shared priorities without relying on direct authority.
• Represent the CTO organization in key meetings, forums, and engagements as appropriate, ensuring leadership priorities are represented and resulting actions are driven to completion.

• Identify and challenge existing ways of working and implement scalable approaches that improve transparency, efficiency, accountability, operational effectiveness and execution.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization 
• 5-7 years of experience in Chief of Staff, business management, strategy, operations, or a related leadership role within a large, complex organization.
• Strong financial and business acumen with experience in budgeting, forecasting, headcount/resource management, and organizational planning.
• Demonstrated ability to lead complex, cross-functional initiatives and drive execution across multiple stakeholders.
• Exceptional executive communication skills, including the ability to independently develop high-quality presentations, written communications, and leadership-level content.
• Strong analytical and problem-solving skills with the ability to synthesize complex information and translate it into actionable insights.
• Demonstrated ability to build relationships, influence senior stakeholders, and operate effectively across organizational boundaries.
• Strong organizational judgment, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
   

Preferred qualifications, capabilities, and skills

• Experience working within a large-scale technology organization or supporting senior technology leadership.
• Understanding of technology operating models, governance, portfolio management, and organizational planning.
• Experience partnering with Finance, HR, Communications, and other corporate functions.
• Experience supporting workforce strategy, location strategy, talent planning, and organizational transformation.
• Demonstrated experience developing executive-level presentations, strategic narratives, and decision-support materials.
• Bachelor's degree in Business Administration, Finance, Technology, or a related discipline; advanced degree preferred
   

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.