Virtual Desktop Operations Engineer

Embark on a transformative journey as a Virtual Desktop Operations Engineer. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role, you will be at the forefront of delivering a secure, resilient, and high-performing virtual desktop experience that empowers colleagues across the organization to work effectively from anywhere. Your knowledge will play a key role in driving operational excellence, automation, and platform stability, directly supporting Barclays’ digital transformation targets. This is an exciting opportunity to work with technologies, solve sophisticated enterprise-scale problems, and grow your career within a global organization that values innovation, collaboration, and continuous development.

To be successful as a Virtual Desktop Operations Engineer, you should have:

• Experience with Citrix technologies, including Citrix Cloud, CVAD, and Gateway

• Background in Windows Server, Windows 11 Multi-Session, Active Directory, Group Policy (GPOs), DNS, certificates, and VDI profile management

• Experience applying Site Reliability Engineering (SRE) principles to improve platform reliability, availability, scalability, and performance

Other highly valued skills include:

• Experience using monitoring, alerting, and telemetry tools such as Citrix Director, Citrix Analytics, Azure Monitor, Log Analytics, Splunk, Observe, and related platforms

• Experience working within ITIL-aligned enterprise environments

• Experience with scripting and automation using PowerShell, Terraform, Ansible, or similar tools to improve operational efficiency and reduce manual effort

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in our New York, NY office.

Minimum Salary: $75,000
Maximum Salary: $135,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.