Lead Salesforce Architect

Role Purpose   As Lead Salesforce Architect, you will be responsible for defining, communicating implementing Heathrow IT architectures and roadmaps, to drive IT strategy and goals in support of business priorities for the Salesforce platform. You will provide governance, expertise and leadership within HAL IT Teams, the wider 3rd party stakeholders and support partner network for their domain or the wider enterprise.   Act as the technical authority for a complex, multi-cloud Salesforce landscape. This role will provide architectural leadership across CRM, Data & AI, and Digital Commerce capabilities, with a particular focus on enterprise integration, security, platform governance, and technical quality.   Principal Accountabilities

• Effectively communicate IT architectures and roadmaps, translating complex technical architectures and strategies into understandable and actionable items for the various stakeholders.
• Provide governance and oversight, maintaining the integrity and coherence of IT initiatives across Heathrow Airport Limited (HAL) IT teams.
• Own and govern the Salesforce architecture, aligning platform strategy with business goals, setting technical standards, and supporting delivery teams with architectural guidance and complex problem-solving.
• Design and govern integration solutions, defining standards for architecture, security, resiliency and observability while aligning patterns, tooling and shared services across platforms and teams.
• Provide deep technical leadership across Apex, LWC, data, security, performance and DevOps, assuring solution quality, challenging designs and driving continuous improvement through architectural best practices and technical debt reduction.

Qualifications, Skills and Experience

• Proven Salesforce Architect with experience delivering large-scale enterprise programmes and multi-cloud solutions aligned to business objectives.
• Deep expertise across Salesforce Core (Sales Cloud and Service Cloud), including contact centre and customer service architectures.
• Strong enterprise integration experience, designing and governing complex system interfaces, integration patterns and cross-platform solutions.
• Hands-on knowledge of Salesforce platform architecture, including data modelling, security, performance optimisation, Apex, LWC, Flows and configuration best practices.
• Experienced in DevOps, CI/CD and SDLC governance, with strong stakeholder management, communication and the ability to drive pragmatic architectural decisions. 

Desirable:

• Experience designing end-to-end order lifecycle solutions using Salesforce Order Management and commerce-to-service architectures.
• Knowledge of Salesforce Data Cloud, Agentforce and AI-driven customer engagement solutions.
• Experience with Commerce Cloud and omnichannel customer journey architecture across B2B, B2C and D2C environments.
• Experience with Marketing Cloud architecture, customer data flows, segmentation and campaign integration.
• Salesforce Architect certifications, ideally CTA (or actively working towards CTA), with a track record of platform modernisation and technical debt reduction.