UX Content Strategist, Specialist

Rare opportunity: A UX Strategy/UX Content Strategy hybrid role We’re looking for a collaborative, client‑obsessed UX professional to help lead the Change of Ownership Lab. This person can set a vision, bring people along, and translate complexity into calm. This is a hybrid role for someone who loves shaping what we build and how we talk about it. This role is a chance to help define an omnichannel best‑in‑class Change of Ownership experience alongside senior leaders. You’ll bring empathy and clarity to clients in moments that matter, turning complex, emotional situations into an experience that feels human, steady, and easy to navigate. You'll get to make an impact with high visibility work like driving experimentation, executive storytelling, and decisions through complexity, with real influence on the direction of the experience. Consults with leaders and subject matter experts regularly on communications, user experience, and content strategies. Applies advanced subject matter expertise to pitch new ideas, test new content in partnership with user experience designers, researchers, and testers, and find creative ways to tell Vanguard's story. Utilizes metrics and analytics. Identifies content solutions to business problems by using research, conceptualization, content, visual design, information architecture, and interaction.

Core Responsibilities

• Creates in-depth, compelling communications and positioning on a range of subjects, including Vanguard funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory, and internal communication topics. Exercises decision making authority and interacts with user experience test subjects.
• Displays versatility and demonstrates understanding of user experience principles in producing clear communications through a wide range of styles and channels, including responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, videos, and social media channels. Partners with user experience team to set up tests, measure effectiveness, solve problems, and create communication content that meets user experience goals.
• Expertly presents and "sells" content and design solutions to senior management, project teams, partners, and stakeholders. Ensures the success of the strategy. Participates in discussions on user-centered design principles, visual design, user behavior, interactions, and Vanguard's brand.
• Plans communication content in consideration of universal design principles and tags content to interface with a wide variety of technologies.
• Provides creative direction and guidance on messaging and/or content strategy across mediums, working closely and collaboratively with designers, developers, marketing managers, and business leaders. Leads the creation of new approaches or processes with a 1-3 year outlook.
• Serves as a mentor to less experienced writers by providing specific feedback on their copy, story ideas, new media formatting, and interviewing skills.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Five years related work experience. Two years in user experience, digital marketing, or similar preferred.

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.