Customer Engagement Lead (Hampshire & Isle of Wight)
Southern Water
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Closing Date
2026-10-23
Job Title: Incident Containment Lead
Location: Durrington, West Sussex (driving licence essential)
Contract Type: Permanent
Hours: 37 hours, (shift pattern, day and night)
Salary: up to £35,300 per annum
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‑term affordability for customers.
About the role
As an Incident Containment Lead, you’ll play a pivotal role in safeguarding our waterways and communities by driving rapid, intelligent responses to pollution incidents and proactively shaping strategies that reduce any impacts.
From leading high-stakes incident interventions to deploying cutting-edge containment technologies, this role is about action, innovation, and impact.
You’ll coordinate emergency responses, mobilise resources with precision, and work closely with field teams to enhance asset resilience and environmental compliance.
What you will be responsible for
Shift pattern:
3 Days, 3 Stand-by, 4 Off
4 Days, 2 Stand-by, 4 Off
1 Stand-by, 3 Nights, 6 Off
1 Stand-by, 4 Nights, 7 Off
What you’ll bring to the role
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation
"Our mission is to protect and enhance life through water—and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don’t need to meet every criterion; what matters most is your drive to make a difference."
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.
Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.
Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
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Southern Water
Southern Water
Southern Water
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