Receptionist

Location: Oswestry Leisure Centre, SY11 4QB
Hourly Rate: £8 to £12.71 plus excellent benefits
Schedule: Permanent, Full-time, 37 hours per week, mixture of early and late shifts on 2-week rota, typical shift times are 6am to 2pm, 1pm to 7.30pm or 3pm to 9.45pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.
As a Receptionist, you'll be one of the first people customers meet when they visit the facility. You'll provide a warm welcome, helpful information, and excellent service, helping create positive experiences that encourage community participation in health and wellbeing activities. Your work has purpose, supporting a trusted environment where customers feel valued, informed, and motivated to return while contributing to a positive impact on communities. Based on the role profile, the position involves delivering customer service face to face and over the telephone while supporting the smooth day-to-day operation of reception services.

What you’ll do as a Receptionist

• Welcome customers and provide accurate information about the facility, programmes and services available.
• Deliver excellent customer service through both face-to-face and telephone interactions.
• Assist with day-to-day reception operations, including supporting reception activities in the absence of the Head Receptionist.
• Handle cash transactions accurately and follow all company financial procedures and cashing-up processes.
• Promote additional services and activities where appropriate, helping customers make the most of the facility's offerings.
• Follow health and safety procedures and company policies, maintaining high standards at all times.

Does this sound like you?

• Experience delivering excellent customer care in a customer-facing environment or over the telephone.
• Confident handling cash and maintaining accurate records.
• Calm, professional and approachable, even when working under pressure.
• Able to think quickly, solve problems and adapt to changing situations.
• Committed to building trust, delivering high standards and making a positive impact for customers and colleagues.

 
What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 25 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

 
Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

 
Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 
Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.
For support with your application, please contact recruitmentuk@serco.com.

Ready to make a difference? Apply today.

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