JOB DESCRIPTIONPropel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Contributes in the continued development of tools, frameworks & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment. Hands-on, technology-focused individual, who enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands.
- Recommends solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures.
- Recommends system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
- Designs and Uses Monitoring Dashboards for day to day Support
- Develops and maintain strong relationships with Application Development and DevOps Leadership
- Generates Service KPIs, reports on service stability and performance. Liaises with Dev and QA teams for release management.
- Runs incident calls for client outages. Participates in Change Management calls.
- Engages with OPS and client support teams on user query resolutions
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong Knowledge on UNIX, SQL, Knowledge on SQL Database, Oracle and Cockroach DB
- Python, Shell scripting, Experience using Copilot.
- Knowledge and know how on how to measure, setup and maintain SLO, SLI and other SRE standards.
- Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace
- Domain & Tools experience: Trade Life cycle, Database Support, Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Preferred qualifications, capabilities, and skills
- Expertise in Excel, Macro and Powerpoint will be an advantage
ABOUT US
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