Senior Product Associate - Navigation & Wayfinding (Digital Channels Experience & Growth)

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Channels Experience & Growth – Navigation & Wayfinding, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

This role will involve being the primary product counterpart to a team of engineers working on web development in the Chase logged-in experience. Our team owns navigation & wayfinding, meaning we constantly have to answer the question “How can we help users find what they are looking for?”.  This role will make you to consider navigating websites in a new light, you may never look at a simple menu the same way again! Our goal is to optimize the customers ability to explore with confidence, reduce their clicks-to-task, and keep the customer oriented within the experience as they navigate around it. 

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development 

• Coordinates with stakeholders representing multiple Lines of Business who may raise dependencies against our product area.

• Works closely with the team's Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.
• Runs refinement and grooming sessions with the tech team to clarify requirements and gather effort estimates for stories.
• Partners with designers and content editors on wireframes for new layouts and menu additions.
• Considers how to balance the end-to-end user experience with business needs and priorities.
• Collaborates with backend engineers on technical requirements like eligibility for different experiences, menus, and entry points

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience using Jira and Confluence

Preferred qualifications, capabilities, and skills

• Knowledge of experimentation practices such as A/B Testing with feature flags
• General knowledge or prior experience with web development
• Understanding of financial products (Card, Deposit, Investments) and customer needs across banking segments (Personal, Business, and Private Banking).
• Prior experience working in a highly matrixed, complex organization.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.