Senior Site Reliability Engineer

About the team

OCI Incident Response is the first line of defense in maintaining the high availability of Oracle’s cloud. We are looking for a Senior Site Reliability Engineer to join our OCI team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be part of one of these regional teams and will be responsible for minimizing the downtime of OCI services. You will achieve this by delivering excellent major incident management and operating systems with high scalability, performance, and security that help prevent incidents from occurring.

Description

OCI Incident Response is the first line of defense in maintaining the high availability of Oracle’s cloud. We minimize customer-impacting events by making them shorter, less frequent, and less impactful through large-scale incident management. We are at the forefront of reducing event duration by leveraging our operational experience, knowledge of best practices, and ability to develop tools that automate incident management.

Description

We are looking for a Senior Site Reliability Engineer to join our OCI team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be part of one of these regional teams and will be responsible for minimizing the downtime of OCI services. You will achieve this by delivering excellent major incident management and operating systems with high scalability, performance, and security that help prevent incidents from occurring.

Oracle’s Cloud is state-of-the-art and constantly evolving. When issues arise, your team will respond within minutes to ensure customer impact is minimized. This role will expose you to the inner workings of OCI’s systems and organization. You will interact with and influence leaders across Oracle and drive broad, cross-organization programs aimed at iteratively improving OCI-wide service availability. We are an agile team with significant impact. If you want to be part of a fast-moving team breaking new ground, we would love to speak with you!

We are looking for candidates who are flexible to work AMER shift hours (9:30 AM to 5:30 PM PST) on a rotating roster, including occasional weekends and public holidays.

Career Level - IC3

Responsibilities

 Responsibilities:

• Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention.
• Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents.
• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents.
• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration.
• Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base.
• Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies.
• Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices.
• Define and document the technical architecture of large-scale distributed systems.
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
• Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance.
• Partner with development teams to define operational requirements for product roadmaps.
• Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
• Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

 Minimum Qualifications:

Bachelor’s degree or higher in Computer Science or relevant work experience..

• 3+ years’ experience in Site Reliability Engineering, DevOps, or System Engineering.
• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI).
• Extensive experience with Major Incident Management in a cloud-based environment.
• Demonstrate clear understanding of automation and orchestration principles. 
• Experience having worked in at least one modern object-oriented programming language.
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.
• Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform
• Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools

#LI-AH4

Qualifications

Minimum Job Qualifications
Education and/or Experience:
8 years of experience in software engineering, infrastructure management, or related field
OR
Bachelor's Degree in Computer Science, Engineering, or related field AND 4 years of experience in software engineering, infrastructure management, or related field
OR
Master's Degree in Computer Science, Engineering, or related field AND 2 year of experience in software engineering, infrastructure management, or related field.
OR
Doctorate in Computer Science, Engineering, or related field
Job Skills:
Same skills as prior level plus;
Operating Systems Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and troubleshooting various operating environments.
Automation Experience:
3 years of experience in automation.
Programming Experience:
3 years of experience in programming and/or scripting.
Preferred Job Qualifications
Education and/or Experience:
9 years of experience in software engineering, infrastructure management, or related field
OR
Bachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field
OR
Master's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field
OR
Doctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.
Automation Experience:
5 years of experience in automation.
Programming Experience:
5 years of experience in programming and/or scripting.