Lead Principal Data Center Support Services

Description

Operates as the technical and operational authority for complex, business-critical data center environments. Provides strategic leadership and drives the execution of major infrastructure initiatives and innovation projects, ensuring data center reliability, resilience, and continuous service improvement on a global scale. Owns the most challenging escalations, transforms lessons learned into organizational best practices, and steers the adoption of next-generation technologies. Partners with executive leadership, cross-functional teams, and external partners to define and deliver on data center strategies, standards, and roadmaps that meet current and future business needs.

Responsibilities

Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Oversees, sets direction for, and ensures unified execution of large-scale hardware deployments, migrations, and transformations impacting multi-site or global operations with minimal supervision.
-Functions as the final technical escalation and decision-maker for the most complex incidents and critical events, often creating new procedures where none exist and aligning with business continuity goals.
-Architects highly resilient, scalable, and secure data center networks and infrastructure, anticipating organizational growth, new product launches, and evolving technology requirements.
-Develops strategy and leads the continuous auditing, optimization, and redesign of operational processes, driving measurable improvements in reliability, efficiency, and cost.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
-Serves as subject-matter expert for architecture, integration, and deployment of cutting-edge data center and cloud technologies; leads adoption of automation, orchestration, and monitoring advancements throughout the organization.
-Designs, authors, and maintains advanced diagnostic and incident response playbooks; mentors others in systems thinking and root cause investigation in the most complex scenarios.
-Identifies and leads high-impact business continuity, disaster recovery, or security hardening initiatives in partnership with global operational, engineering, and vendor teams.
-Champions zero-interruption culture by driving the refinement and enforcement of operational excellence and change management standards.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Acts as the highest-level escalation point for complex data center incidents; leads global or multi-team taskforces to resolve persistent or high-impact issues.
-Establishes and maintains comprehensive troubleshooting protocols and guides, ensuring consistent documentation of solutions and lessons learned for organizational knowledge.
-Analyzes broad trends across environments, developing and driving adoption of predictive measures and systemic improvements to incident management.
Safety and Compliance-Safety, Security, Compliance, and Documentation:
-Owns and continuously tailors global site safety, security, compliance, and audit programs; acts as point of contact for regulatory/body representatives and orchestrates remediation efforts for the most critical gaps.
-Stays at the forefront of industry best practices and regulatory changes, proactively updating internal standards and training teams organization-wide.
-Regularly conducts comprehensive risk assessments; sponsors education and enforcement around identified vulnerabilities and compliance topics.
-Utilizes principles of compliance and health and safety, and acts as a lead to ensure compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office.
Continuous Improvement-Continuous Improvement:
-Provides advanced technical mentoring and leadership for global teams; builds and champions programs for peer development, onboarding, and certification.
-Represents org on cross-LOB steering committees and with executive leadership, contributing to strategic roadmaps and investment planning.
-Establishes and manages high-value relationships with external vendors and partners; leads negotiations around service contracts and critical escalations, ensuring alignment with business objectives.
-Leads post-incident reviews and executive-level communications, synthesizing complex findings and action plans for technical and non-technical audiences.
Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership:
-Acts as key technical liaison with internal stakeholders (engineering, operations, executive leadership) and external partners (vendors, contractors, clients), representing data center interests and project goals.
-Leads vendor evaluation and selection for data center hardware, software, and service providers; manages vendor performance and fosters strategic partner relationships.
-Directs and mentors team members and cross-functional collaborators; provides advanced technical leadership, succession planning, and skill development support.
-Contributes to, and occasionally leads, the formation of operational strategy and business continuity, representing data center operations in enterprise-level planning forums.
Core Responsibilities
Planning & Execution:
-Manages and provides direction on timelines, deliverables, and budgets when applicable for critical high-impact projects or initiatives that impact the line of business, ensuring timely completion and adherence to requirements. Anticipates and plans for shifts in resources or timelines based on changing business priorities, ensuring optimal outcomes.
Collaboration & Partnership:
-Influences cross-functional leaders and external stakeholders to gain alignment on strategic objectives. Fosters partnerships with key business leaders, stakeholders, and/or customers, identifying opportunities for expanding partnerships and promoting long-term organizational success. Champions transparency and inclusivity by actively seeking, listening to, and incorporating diverse perspectives.
Problem Solving:
-Leads specialized, advanced problem-solving efforts, serving as an escalation point for complex issues. Guides others to leverage innovative data-driven techniques to address ambiguous or novel issues, identify root causes, and drives the implementation of solutions that prevent future issues.
Continuous Learning:
-Leverages deep industry knowledge and expertise to serve as a thought leader within the organization. Contributes to the advancement of the field or industry through thought leadership (e.g., conference presentations, white papers, research contributions). Maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensuring the organization remains current with best practices. Champions continuous learning and knowledge sharing, promoting professional development across teams. Applies new knowledge to drive advancement and mentors others to do the same.
Continuous Improvement:
-Develops innovative solutions and drives the implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the organization. Evaluates effectiveness of updated approaches and methods for continued improvement to enhance efficiencies and ensure changes align with organizational goals. Designs and develops metrics to measure success of improvement initiatives.
Performance and Development:
-Serves as a subject matter expert regarding talent needs and organizational talent strategy. Imparts leadership and expert knowledge throughout the talent development pipeline including candidate interviews, candidate assessment, and hiring decisions, ensuring alignment with organizational talent strategy.

Qualifications

Disclaimer:

US: Hiring Range in USD from: $114,600 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.