Senior Business Analyst, AI Studio

Infor is seeking a Senior AI Business Analyst to join AI Studio, one of Infor's most strategic initiatives. AI Studio is transforming how solutions are created across the Infor ecosystem, with a vision that every business user on Infor OS can describe a problem in plain language and receive a fully configured, component-assembled, and packaged solution ready for deployment to any customer environment, without writing code or reading documentation.

In this role, you will work closely with Product, Engineering, Architecture, and domain experts to translate business requirements into AI-driven solutions and help bring this vision to life. 

A Typical Day in the Life Includes:

• Partner with Product Management, Engineering Leads, and Architecture teams to define, document, and prioritize business requirements and AI Studio roadmap initiatives.
• Translate complex ERP business requirements into structured specifications that can be executed through agentic AI workflows and orchestration frameworks.
• Analyze existing CloudSuite Distribution (SX.e) and Infor OS business processes to identify opportunities for AI-driven automation, intelligent recommendations, and implementation acceleration.
• Collaborate closely with Forward Deployed Engineers (FDEs), Solution Architects, and domain experts to validate generated solutions against real-world customer workflows.
• Lead discovery workshops and cross-functional alignment sessions across Infor OS product teams.
• Define acceptance criteria, validation frameworks, and test strategies to ensure AI-generated configurations are accurate, compliant, explainable, and audit-ready.
• Own business process documentation, process maps, traceability matrices, solution playbooks, and governance artifacts for AI Studio initiatives.
• Serve as the voice of the customer, influencing product direction by identifying gaps between generated solutions and actual business needs.
• Define and monitor business success metrics such as adoption, implementation velocity, configuration effort reduction, and solution accuracy.
• Mentor junior analysts and drive requirements management best practices across AI Studio.

Basic Qualifications:

• 5+ years of Business Analysis experience in enterprise software, SaaS, or digital transformation environments.
• Strong expertise in requirements gathering, process analysis, documentation, and stakeholder management.
• Experience working across Product, Engineering, and Architecture teams.
• Excellent workshop facilitation, communication, and collaboration skills.
• Familiarity with AI, Generative AI, Large Language Models (LLMs), AI assistants, or AI-enabled business solutions.
• Ability to translate complex business requirements into structured functional specifications and solution definitions.

Preferred Qualifications:

• Experience with ERP solutions such as Infor, SAP, Oracle, Microsoft Dynamics, NetSuite, Epicor, or similar platforms.
• Knowledge of CloudSuite Distribution (SX.e), supply chain, distribution, or enterprise operations processes.
• Exposure to intelligent automation, workflow orchestration, or AI implementation projects.
• Familiarity with AWS cloud services.
• Experience with AI development tools and platforms such as Claude, ChatGPT, Microsoft Copilot, or similar technologies.
• Experience working in agile product development environments.