Product Owner

Description

At Heathrow, we’re on a mission to transform the way millions of passengers experience travel. As an IT Product Owner, you’ll play a pivotal role in shaping the digital products that keep the UK’s busiest airport running smoothly. This is your opportunity to influence technology that underpins critical airport operations, ensuring efficiency, safety, and exceptional service for our passengers and partners.

You’ll join a collaborative, forward-thinking team that thrives on innovation and continuous improvement. Success in this role means delivering products that meet business needs, enhance operational performance, and support Heathrow’s ambition to be a world-class, sustainable hub. You’ll work closely with stakeholders across the airport, translating strategic objectives into actionable product roadmaps and ensuring value delivery at every stage.

Responsibilities

• Own and prioritise the product backlog, ensuring alignment with Heathrow’s strategic goals and operational requirements.
• Collaborate with business stakeholders, developers, and UX teams to define clear product requirements and deliverables.
• Lead the development and delivery of digital solutions that improve efficiency, resilience, and passenger experience.
• Monitor product performance, using data and feedback to drive continuous improvement and maximise value.
• Champion agile practices within the team, fostering a culture of transparency, adaptability, and collaboration.

Qualifications

• Proven experience as a Product Owner or in a similar role within complex IT environments.
• Strong understanding of agile methodologies and product lifecycle management.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Analytical mindset with experience using data to inform decisions and measure success.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
• Excellent organisational skills and adaptability to changing priorities.

Ideally, you'll also have the following 

• Experience in aviation, transport, or other safety-critical industries.
• Familiarity with enterprise IT systems and integration challenges.
• Certification in Product Ownership or Agile frameworks (e.g., CSPO, SAFe PO/PM).