Technology Support Lead

JOB DESCRIPTION

Make an impact at scale with JPMorgan Chase. As a Technology Support Lead, you'll lead critical IT Asset Management and Logistics operations, oversee data quality initiatives, drive automation, and influence global technology processes. This is an excellent opportunity for a technology operations professional looking to combine people leadership, strategic problem solving, and enterprise-wide operational transformation.

As a Technology Support Lead at JPMorganChase in Corporate – IT Asset Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm's systems. In this role this expertise will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure seamless user experience.

Job responsibilities 

• Supports the IT Asset Management & Logistics team through daily leadership, coaching, and operational oversight.
• Serves as the primary liaison for data quality, coordinating efforts across departments to identify, investigate, and resolve data discrepancies while promoting adherence to established standards and processes.
• Monitors global operational performance through daily reporting, ensuring timely data quality resolution and/or escalation.
• Leads data quality automation efforts to increase efficiency and improve data integrity across operational processes.
• Provide operational expertise, guidance, and training to global stakeholders and peers to drive consistency and standardization.
• Oversees the receipt, storage, and disposition of technology assets, ensuring compliance throughout the asset lifecycle. 
• Ensures accurate and timely updates to IT Asset Management systems, inventory repositories, workflow tools, and operational databases.
• Maintains compliance with all audit and operational requirements through documented controls and procedures.
• Partners with stakeholders to identify risks, assess operational effectiveness, and implement corrective actions to improve data quality.
• Reviews operational reporting, inventory accuracy, asset lifecycle metrics, and process compliance to support decision-making and continuous improvement.

Required qualifications, capabilities, and skills 

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Strong leadership and people management skills.
• Expert knowledge of Asset Management and Ticketing Systems.
• Strong knowledge of risk, compliance standards, and operational controls.
• Ability to identify and mitigate risks associated with asset management activities.
• Ability to lead and oversee project initiatives from design through handover.
• Skilled in service delivery management within a large-scale and diverse environment, including incident management, escalation procedures, and project delivery disciplines.
• Experience managing third-party vendors and third-party delivered services.
• Self-motivated, organized, detail-oriented, with strong communication skills and the ability to work independently and collaboratively within a team.

Preferred qualifications, capabilities, and skills

• Strong communication skills to effectively engage with management and stakeholders.
• Deep understanding of IT asset management tools, systems, and processes.
• Demonstrate success in managing complex asset management projects and initiatives.
• Demonstrates the ability to manage risks and ensure compliance with regulatory requirements.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.