Fund Services Client Operations Associate

JOB DESCRIPTION

Do you wish to play a role in a team ensuring high quality services across all mutual fund product offerings?

As a Fund Services Client Operations – Associate in the Fund Accounting Operation Service Delivery team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all client issues. 

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy
• Support the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
• Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client
• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter)
• Perform and oversee periodic Quality Assurance controls to mitigate Risk

Required qualifications, capabilities, and skills

• Relevant experience within fund accounting
• A strong sense of ownership and responsibility
• Strong organizational and time management skills
• Ability to interact efficiently with Clients and effectively manage client expectations
• Ability to manage the Clients change agenda with conflicting priorities
• Knowledge of key operations controls & workflow
• Strong written and verbal communication skills with complimentary presentation skills

Preferred qualifications, capabilities, and skills

• Willingness to make decisions, while ensuring buy in from internal and external stakeholders
• Excellent client facing skills

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

  

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.