Regional AV & Collaboration Technology Operations Associate (Workplace Services Operations)

JOB DESCRIPTION

Join us as a Regional AV & Collaboration Technology Operations Associate and help shape the future of workplace collaboration. You'll have the opportunity to lead regional operations, champion innovation, and work with diverse teams across enterprise audio-visual and collaboration platforms. Your leadership, creativity, and commitment to continuous improvement will be valued as you help create a secure and reliable technology environment. Grow your career while making a meaningful impact on how we connect and collaborate.

As a Regional AV & Collaboration Technology Operations Associate in Workplace Services Operations, you will oversee the delivery, support, and enhancement of AV and collaboration services within your assigned region. You will ensure service excellence, operational efficiency, and alignment with global standards. In this enterprise workplace technology role, you will partner with teams to drive innovation and maintain a seamless user experience. This position does not involve media production, broadcast, creative media, content, publishing, or studio operations.

Job Responsibilities:

• Lead and mentor regional AV and collaboration operations teams, fostering accountability and service excellence
• Oversee vendor relationships to ensure consistent engagement and performance aligned with global standards and SLAs
• Ensure high-quality support for AV, conferencing, and collaboration technology platforms, including incident management and proactive maintenance
• Implement and maintain support models for a seamless user experience, including preventative maintenance and operational playbooks
• Monitor operational performance, conduct system health checks, and ensure service continuity
• Produce and share regular status and performance reports with stakeholders
• Implement risk and controls frameworks in alignment with global policies, ensuring audit readiness
• Lead regional teams through internal and external audits as required
• Manage regional budgets, track expenses, and support financial forecasting
• Oversee asset management, including inventory tracking and vendor coordination for room technology and AV endpoints

• Identify and implement opportunities for operational efficiency, service quality, and user satisfaction

Required Qualifications, Capabilities, and Skills:

• Experience in operations management, vendor management, and service delivery within enterprise AV, conferencing, unified communications, or collaboration technology environments
• Strong leadership and organizational skills, with the ability to manage and develop regional teams
• Expertise in troubleshooting, incident management, and process improvement
• Experience managing budgets, assets, and vendor relationships
• Excellent communication and interpersonal skills, with a customer-centric approach
• Ability to work collaboratively with global and regional peers in a fast-paced environment
• Understanding of risk, controls, compliance, and audit processes

• Working knowledge of enterprise AV and collaboration technology sufficient to support incident triage, vendor engagement, and service operations oversight

Preferred Qualifications, Capabilities, and Skills:

• Experience with AI, automation, or innovative technologies as applied to service operations
• Familiarity with supporting the adoption of new tools and technologies in workplace collaboration environments
• Ability to partner with product teams, IT, and business stakeholders for new product rollouts and enhancements

• Experience collaborating with global peers to ensure alignment and share best practices

Why Join Us?
You'll be part of a dynamic team that values innovation, collaboration, and professional growth. We offer opportunities to advance your career, work with cutting-edge workplace collaboration technologies, and make a real impact on how our teams connect and succeed.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

  

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.