Customer Success / Onboarding / Implementation Specialist

As an Associate Customer Success Consultant (Onboarding) at Fyle, you will play a critical role
in helping customers realize value from their investment in Fyle. You will work closely with
Customer Success Consultants, and cross-functional teams to support customers through the
onboarding process, ensuring they have a smooth experience and reach go-live successfully.
This is a great opportunity for someone early in their career to learn and grow in the field of
Customer Success while contributing directly to customer outcomes.

End to end responsibility in onboarding customers onto the Fyle platform in collaboration
with senior consultants.
Responsible for end-to-end onboarding lifecycle by coordinating tasks, documenting
progress, and following up on dependencies.
Help customers set up Fyle according to their business needs and escalate issues
where required.
Track onboarding milestones and provide timely updates to internal teams and
stakeholders.
Participate in kickoff calls, requirement gathering, and training sessions under guidance.
Conduct training sessions for customer admins and super users (with support from the
team).
Collaborate with Product and Engineering teams to ensure customer requirements are
captured and delivered.
Help manage escalations and risks by promptly flagging them to senior team members.
Document onboarding details, FAQs, and resources to promote customer self-service.
Develop working knowledge of accounting integrations to assist finance teams with
system integrations (where supported).