Senior Specialist, Marketing Operations

Description

 The Senior Specialist, Marketing PMO is responsible for supporting the planning, coordination, and delivery of marketing and shared services initiatives across the organization. This role partners closely with stakeholders, project teams, and vendors to facilitate project intake and assignments, manage work through established processes, and help ensure projects are delivered on time and aligned with business priorities.

The ideal candidate is highly organized, collaborative, and detail-oriented, with strong project coordination and communication skills. This individual is comfortable managing multiple priorities, supporting operational processes, and helping teams work more effectively through clear planning, reporting, and execution.

Responsibilities

Intake & Project Coordination 

• Manage and facilitate the intake process for marketing and shared services requests 

• Ensure requests are appropriately documented, scoped, prioritized, and routed to the appropriate teams 

• Coordinate project timelines, deliverables, and status updates across multiple workstreams 

• Monitor project progress and proactively identify risks, dependencies, or schedule impacts, and proactively follow up with stakeholders to maintain accountability and execution discipline 

• Support project kickoff, planning, and stakeholder communications throughout the project lifecycle 

Workflow & Operations Support 

• Assist with resource tracking and project workload visibility; Maintain visibility into creative team workload and resource availability to inform and assign project assignments, prioritization, and delivery planning 

• Maintain project plans, work management systems, and operational documentation 

• Ensure projects follow established governance, processes, and service delivery standards 

• Support process improvement initiatives and identify opportunities to enhance operational efficiency to improve consistent execution and participation 

Vendor & Contract Support 

• Coordinate onboarding and engagement activities for agencies, contractors, and external partners 

• Track contract renewals, statements of work, invoices, and vendor deliverables 

• Partner with Procurement, Finance, and business teams to support vendor management activities 

• Maintain documentation related to external partners and project budgets 

Reporting & Analytics 

• Develop recurring reports and dashboards to provide visibility into project demand, throughput, and delivery status 

• Track key operational metrics and assist with reporting on team performance and workload trends 

• Support data collection and analysis for leadership reviews and planning discussions 

• Maintain accurate project and operational records 

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Project Management, or related field 

• 5+ years of experience in project management, marketing operations, business operations, or a related discipline 

• Experience coordinating projects across multiple stakeholders and teams 

• Strong organizational and time-management skills 

• Proficiency with project management tools such as Asana, Workfront, Monday.com, Jira, or similar platforms 

• Experience with Excel and basic reporting 

• Excellent written and verbal communication skills 

Preferred 

• Experience supporting marketing, creative, digital, or shared services teams 

• Experience working with vendors, contracts, or procurement processes 

• Familiarity with KPI reporting and dashboard development 

• Experience supporting process improvement or workflow optimization initiatives