Product Manager - Business Banking -SMB Client & Frontline Experiences (Engage & Deepen)

JOB DESCRIPTION

Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world's most innovative banks. 

As a Product Manager within SMB Client & Frontline Experiences (SMB CFX), you will be responsible for defining the product vision, strategy, and roadmap for Business Banking capabilities that support banker productivity, client engagement, and relationship growth.

You will work closely with cross-functional partners across Product, Technology, Design, Data & Analytics, Operations, Risk, Controls, and frontline stakeholders to deliver solutions that improve the banker and client experience while achieving business objectives.

The Engage & Deepen Area Product is responsible for capabilities that help bankers prepare for, engage with, and follow up with clients more effectively. This includes banker workflow experiences, client communications, content enablement, prospecting and research tools, meeting and engagement capabilities, and interaction visibility across the banker journey.

The Product Manager will partner across Product, Technology, Design, Data & Analytics, Marketing, National Sales, Operations, Risk, and Controls to deliver integrated experiences that reduce workflow fragmentation, improve banker productivity, and create a more connected end-to-end client engagement experience. This includes both internally developed capabilities and strategic vendor platforms supporting frontline employee effectiveness.

Job responsibilities

• Partner with Area Product Owner and Product Managers to develop a product strategy and product vision that delivers value to our business clients and frontline teams
• Identify, implement and monitor continuous process improvements across the area product
• Ensure adherence to risk and quality controls as well as promote cross-product engagement
• Lead team members across the quad to conduct discovery efforts and research to uncover solutions and integrate them into the product roadmap
• Lead team members across the quad to create and maintain a product backlog that supports the overall strategic roadmap and value proposition
• Lead team members across the quad to complete project tollgates such as communication, training, readiness, etc.
• Contribute to and promote the framework for tracking the product's key success metrics such as cost, feature and functionality, risk posture, and reliability 
• Identify opportunities to leverage AI and automation capabilities to improve employee productivity, product delivery, and customer engagement experiences.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of AI tools and capabilities, including generative AI, Microsoft Copilot, large language models (LLMs), prompt engineering, and AI-assisted product management practices. Demonstrated ability to leverage AI responsibly to improve analysis, documentation, prioritization, stakeholder communication, and product delivery.
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• High judgment and resilience in fast‑paced environments; demonstrated ability to navigate ambiguity, manage trade‑offs, and make timely decisions
• Strong executive communication skills—written, verbal, and presentation—with the ability to convey complex topics succinctly to key stakeholders

Preferred qualifications, capabilities, and skills

• Experience leading products in a large, highly matrixed financial services or technology organization, with exposure to Business Banking or frontline enablement domains
• Experience driving AI-enabled product experiences, workflow automation initiatives, or enterprise AI adoption programs.
• Preferred experience supporting more than one CCB Operations Function/Line of Business

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.