Payment Network Governance Product Delivery Manager - Vice President (Payment Network Office (PNO))

JOB DESCRIPTION

Shape the future of JPMC's relationship with the Payment Networks (Visa, Mastercard, etc) while crafting a strong control environment to minimize operational and financial risk. Lead end-to-end control processes, drive control automation efforts, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager for Governance in the Payment Network Office (PNO), you work to enhance and optimize how controls are managed. As a key member of the team, you identify how to improve current controls and procedures, establish and manage metrics, and provide ongoing advise across the PNO.  You support audit and risk management activities, control documentation, reporting, and ongoing stakeholder engagement. This position proactively manages risks, maintains governance standards, and supports regulatory and audit expectations.

Job responsibilities 

• Define, execute, and oversee key operational and financial controls supporting PNO activities and network relationships; ensure controls are consistently performed, evidenced, and maintained to required standards. 
• Design and enhance the PNO control environment, including control rationalization, procedure updates, documentation improvements, and governance operating rhythms. 
• Proactively identify control gaps and emerging risks across the payments lifecycle; perform root cause analysis and drive timely remediation to prevent broader operational impacts. 
• Establish, monitor, and report PNO governance metrics/KPIs (e.g., control health, issue/action plan status, audit request status) and provide insights to support risk-based prioritization and decision-making. 
• Lead audit and exam readiness activities for PNO, including evidence collection and validation, response coordination, deliverable tracking, and maintaining audit-ready artifacts (control narratives, procedures, process flows, evidence standards). 
• Own end-to-end Issue and Action Plan management impacting PNO, including intake, documentation discipline, ownership alignment, milestone tracking, status reporting, and closure evidence. 
• Drive control automation and efficiency improvements, including opportunities to reduce manual effort, improve monitoring, strengthen data quality, and standardize evidence collection. 
• Engage and influence cross-functional partners (Risk, Compliance, Finance, Operations, Product, Technology, Audit) to align on control requirements and embed governance expectations into initiatives and ongoing operations.  

• Contribute to a culture of strong risk management, continuous improvement, and accountability across PNO programs.

Required qualifications, capabilities, and skills 

• 5+ years of experience in governance, controls, audit, operational risk, or risk management within financial services and payments. 
• Knowledge of payments and/or payment network operating models and lifecycle risks (e.g., network requirements, settlement/reconciliation, disputes/chargebacks, operational processing). 
• Familiarity with risk and control frameworks and governance forums typical within large financial institutions.
• Demonstrated ability to operate in a blended role spanning control execution and control design/oversight, including ownership of control documentation and governance routines. 
• Strong analytical and problem-solving skills with the ability to translate complex processes into risks, controls, and actionable remediation plans. 

• Strong written and verbal communication skills; ability to influence across teams and levels with limited direct authority.

Preferred qualifications, capabilities, and skills 

• Experience with control automation, metrics development, and data-driven monitoring/reporting. 
• Audit readiness experience, including evidence collection/validation, documentation discipline, and stakeholder coordination under deadlines. 
• Proven experience managing Issues and Action Plans end-to-end, with strong tracking, reporting, and closure rigor. 

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.