OMU Hub Manager

Location: HMP Fosse Way, Leicester, LE18 4TN

Salary: £38,000 – £42,000 per annum, dependant on experience plus excellent benefits

Schedule: 40 hours per week, Monday - Friday between 6.30am - 6pm

Ready to impact a better future?

As an OMU Hub Manager in our Justice and Immigration team, you’ll lead the Offender Management Unit (OMU), ensuring the safe, effective and compliant delivery of critical offender management processes throughout an individual's custodial journey. Your leadership will help create impactful solutions that support rehabilitation, public protection and positive outcomes.

Every day, your work will have purpose. By leading teams responsible for offender management services, sentence planning, public protection processes and multi-agency collaboration, you’ll play a vital role in helping people progress through their sentences safely and effectively. Our work touches lives, and this role offers the opportunity to make a positive impact on communities while supporting a rehabilitative culture that helps individuals build a better future.

What you'll do as a OMU Hub Manager

• Lead and develop Offender Management Unit colleagues to deliver high-quality services in line with prison policies, procedures and contractual requirements.
• Manage the operational delivery of offender management processes, including sentence planning, categorisation, parole, release planning and public protection activities.
• Provide effective line management, coaching and support to Prison Offender Managers and Case Administration colleagues.
• Monitor performance against key targets, identify risks and implement solutions to ensure service excellence and compliance.
• Build strong working relationships with internal departments and external agencies to support effective offender management and public safety.
• Produce accurate reports, management information and month-end data, while supporting continuous improvement and innovation across the department.

Does this sound like you?

• Proven management or supervisory experience within a busy operational or administrative environment.
• Strong people leadership skills with the ability to motivate, support and develop diverse teams.
• Excellent communication and stakeholder management skills, both written and verbal.
• Ability to prioritise workloads, manage competing deadlines and make informed decisions in a fast-paced environment.
• Strong IT skills and experience producing reports, monitoring performance and maintaining accurate records.
• Experience within offender management, criminal justice, custodial services or a prison environment would be advantageous.

What we offer

• Up to 23 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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