Manager of Software Engineering (Consumer & Community Banking - Card)

JOB DESCRIPTION

This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions. 
As a Manager of Software Engineering at JPMorganChase within the Consumer and Community Banking's Card Technology team , you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices. You will act as a senior solution architect for our delivery control plane — the environments, pipelines, promotion controls, quality gates, and release evidence. You will translate ambiguous problems into practical architectures, validate designs through hands-on prototypes, and help teams adopt solutions with confidence.
Job responsibilities

• Provides guidance to immediate team of software engineers on daily tasks and activities, influence engineers, architects, peer leaders, and control partners across teams to align on practical, adoptable platform designs.
• Sets the overall guidance and expectations for team output, practices, and collaboration
• Leads team adoption of enterprise-authorized AI-assisted engineering practices and SDLC/TLM automation to improve delivery speed, quality, and operational outcomes, while setting expectations for human validation, secure handling of inputs/outputs, and consistent use of reusable patterns across teams.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation and support capacity unlock initiatives.
• Anticipates dependencies with other teams to deliver products and applications in line with business requirements
• Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
• Remain hands-on at a senior engineering level by reviewing code, interpreting unfamiliar systems, validating AI-generated output, and building MVPs to de-risk major technical directions.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience 
• Experience leading technology projects and managing technologists
• Experience leading responsible adoption of enterprise-authorized AI-assisted development and delivery tools across engineering teams, including defining ways of working (review/validation expectations), measuring outcomes, and ensuring secure handling of data.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, resiliency/security implications, and governance expectations; ability to coach engineers on compliant and effective usage.
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security

• Demonstrated breadth across the technology landscape, with the ability to assess an unfamiliar design, codebase, or production issue quickly and identify what actually matters.

• Experience with code  review and validation — able to read, critique, and correct both human and AI-generated code, and to build working prototypes.

• Proven stakeholder engagement and relationship-building skills, with a track record of influencing peer leaders and driving alignment without direct authority.

• Advanced proficiency with modern AI-assisted development — practical experience with agents, MCP, skills, prompting, RAG, and memory — applied to real engineering and governance work.

Preferred qualifications, capabilities, and skills

• Experience with mainframe platforms, including the release, environment, and testing constraints they introduce into a modern delivery pipeline.

•  Experience with Card platforms or comparable large-scale payments and transaction-processing systems.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.