Business Analyst

Description

About the role
Business analysts help teams deliver products and services that bring value to their users through:

• Identifying, exploring, and analysing business problems and objectives, and user needs
• Understanding the public sector domain, people, organisation, processes and technology
• Identifying areas for improvement and exploring feasibility of options
• Understanding any business and policy constraints that need to be considered, and assess the implications

Key Responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills, Knowledge and Expertise

Business analysis

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support definition of requirements
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs

Business modelling

• Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
• Analyse, design and prioritise business changes to improve business operations and services

Business process improvement

• Support the implementation of proposed business improvements

Business process testing

• Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project

Methods and tools

• Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project

Requirements definition and management

• Identify, analyse, challenge and validate business and user requirements
• Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project

Stakeholder management

• Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
• Build and reach consensus with stakeholders
• Work to improve stakeholder relationships using evidence to explain decisions

Systems analysis

• Identify and analyse IT system capabilities
• Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision

Testing

• Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• Review prototypes, tests plans and tests outcome reporting

User experience analysis

• Apply basic techniques to analyse, validate and prioritise user experience needs
• Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

Benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.
Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counseling - we offer paid counseling as well as financial and legal advice
If successful, you will be required to undertake an SC clearance

About Made Tech

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.
Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support.
All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy.
We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.