Enterprise & Wholesale Billing Analyst (Kenan)

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Job ID - 36894

Job Location - Gurgaon

Job Type - Full time

Function - Finance (CFO)

Why we need this role

Role is required to validate & process orders received via various order mgmt. systems and update the same into the Billing system. It would also need to support towards BAUs/ bespoke requests towards achieving business KPIs. 

What you will do

• Validation of input from the upstream systems & updating the Billing system accordingly.
• Ensuring that all quality parameters are maintained
• Support for Resolution of Suspense CDRs in Billing System
• Effective communication of operational issue to Team Lead.
• Contribute to continuous process improvements to improve efficiency and productivity.
• Resolve customer requests and complaints
• Provide data analysis and perform billing assurance activities to support internal and external audits as an when required
• Monitor and support interfaces between billing systems and provide resolution proposals for stuck orders
• Manage operational work in billing system including order entry, tracking and resolving issues related to order flow failure
• Perform pre invoice activities including checks on customer invoices.
• Upload customer e-invoices on different platforms and portals post billing.

What we're looking for

Typical tasks and responsibilities will include:

• Overall, 2-3 years of general working experience, preferably Telecom.
• 1-2 years of relevant experience in Telecommunications billing process & systems or in a similar role. 
• Strong MS-Excel skills and experience in handling data
• SQL database knowledge.
• Self-motivated and flexible with a “can do” attitude 
• Good verbal and written communication skills. Proficient English skills 
• Flexibility towards working hours as an when required.
• Analytical and problem-solving skills 
• Good understanding of Kenan workflow, usage & Telecom billing.
• Quality of delivery towards  the orders entered in system
• Turn Around Time to manage order processing SLAs 
• Feedback from manager, peers and customers / stakeholders 
• Initiatives taken towards self-development & learning to be able to deliver more
• Hold and attend review meetings with key customers and internal stakeholders 

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.