Manager, Advanced Services Engineering- Patient Accounting

About the team

Oracle’s Life Sciences Services organization is seeking a hands-on manager with people management experience and a background in Oracle healthcare patient accounting to lead application support services at Southwest General Hospital in Middleburg Heights, Ohio. This role requires a manager who can lead staff while actively helping troubleshoot issues, review configurations, manage escalations, and improve patient accounting workflows. You will be accountable for daily support delivery, team performance, and coordination with hospital leaders and Oracle technical teams. ***Candidates must be willing to travel 25% and 50% during project phases to the greater Cleveland, Ohio area *** Must have a strong background in Oracle healthcare patient accounting ***Not available for visa sponsorship or visa transfers

Description

Key Qualifications

• Hands-on management: Experience directly managing application support or technical teams while remaining involved in troubleshooting and service delivery.
• Patient accounting background: Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows.
• Application support: Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting.
• Problem solving: Ability to investigate application and workflow issues, review root cause findings, and guide corrective action.
• Staff development: Experience assigning work, coaching employees, addressing performance issues, and identifying training needs.
• Customer communication: Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.

Responsibilities

Key Responsibilities

• Manage daily operations: Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues.
• Provide hands-on support: Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents.
• Manage team performance: Set expectations, provide feedback, address performance gaps, and develop employee skills.
• Oversee application changes: Coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams.
• Lead issue investigations: Review root cause analysis, confirm corrective actions, and address recurring application and workflow problems.
• Maintain support standards: Keep procedures and technical documentation current and implement practical improvements to support delivery.
• Coordinate with stakeholders: Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.

Qualifications

Disclaimer:

US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.