Data Scientist Lead - Customer Analytics

JOB DESCRIPTION

Join the Affluent, Core, and Emerging (ACE) Analytics team as a Data Scientist Lead, where you will own the analytics agenda for a strategic Consumer Banking customer pillar. You will define the roadmap, lead high-impact measurement and experimentation, and translate customer and business questions into recommendations that influence strategy, product, marketing, pricing, and distribution decisions. This role requires strong technical judgment, executive communication, and the ability to lead cross-functional partners through ambiguity while mentoring analytics talent and driving a high standard of analytical rigor.
As a Data Scientist Lead on the ACE Analytics team, you will own the analytics agenda for the Core Consumer Banking customer pillar. You will define the roadmap, lead measurement and experimentation, and translate complex customer and business questions into clear recommendations that influence strategy, product, marketing, pricing, and distribution decisions. This role requires strong technical judgment, executive communication, and the ability to lead cross-functional partners through ambiguity while mentoring analytics talent and raising the standard of analytical rigor.

Job responsibilities

• Own the analytics roadmap for the Core Consumer Banking customer pillar, including prioritization, sequencing, delivery, and business impact

• Serve as the primary analytics partner to business, product, marketing, finance, technology, and distribution leaders

• Translate ambiguous executive questions into structured analytical plans, clear recommendations, and decision-ready narratives

• Lead analyses and experiments across growth, engagement, retention, migration, pricing, servicing, and segment strategy

• Define measurement strategies, including test design, success metrics, monitoring frameworks, readout standards, and business implications

• Develop executive-ready presentations and narratives that translate analysis into clear recommendations for senior leaders, influencing business strategy and resource allocation

• Mentor team members and establish analytical standards for methodology, governance, data quality, and storytelling

Required qualifications, capabilities, and skills

• Master's degree in a quantitative discipline or Bachelor's degree with 6+ years of experience in Data Science, Statistics, Mathematics, Engineering, Economics, Finance, or a related field

• 6+ years of experience using SQL, Python, R, or similar tools to analyze large-scale data in modern data environments

• Expertise in statistical analysis, experimental design, A/B testing, machine learning, and measurement frameworks

• Demonstrated ability to lead an end-to-end analytics agenda, including roadmap definition, prioritization, stakeholder management, and business impact

• Strong executive communication, visualization, and presentation-development skills, including experience translating analysis into clear recommendations and decision-ready storytelling

• Ability to manage multiple high-impact projects in a fast-paced, cross-functional environment while maintaining strong analytical rigor and data integrity

Preferred qualifications, capabilities, and skills

• Experience in financial services, consumer banking, customer strategy, or related industries

• Proven track record leading a book of work that delivers actionable insights and influences business strategy

• Collaborative leadership style with the ability to mentor talent and raise the standard of team output

• Knowledge of simulation, optimization, or advanced machine learning techniques

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.