Commercial Contract Manager

Description

As a Commercial Contract Manager, you’ll help deliver Heathrow’s ambition to provide sustainable, efficient, and customer-focused transport solutions. You’ll manage key commercial contracts that support our surface access strategy, covering public transport, car rental, parking and wider mobility services.   

This role is central to balancing commercial performance with Heathrow’s sustainability and passenger experience goals. Also ensuring solutions deliver value, compliance and innovation. 

Responsibilities

• Managing a portfolio of commercial contracts across parking, public transport, and mobility services, ensuring performance, compliance, and continuous improvement.  
• Collaborating closely with internal teams such as Operations, Finance, Sustainability and Legal to align contract outcomes with Heathrow’s strategic objectives.  
• Engaging with external partners, including transport operators and service providers, to drive innovation and deliver high quality, sustainable access solutions.  
• Monitoring supplier performance through KPIs and governance frameworks, identifying opportunities for efficiency and service enhancement.  
• Supporting the development and implementation of Heathrow’s Surface Access Commercial strategy, contributing to long-term planning and investment decisions.  
• Ensuring all commercial activities adhere to Heathrow’s ethical, safety, and sustainability standards.  

Qualifications

• Experience across contract, account, client or commercial management within a service-focused environment. 
• Ability to negotiate, manage stakeholders and influence across internal and external partners.  
• Proven experience of overseeing contracts, financial performance and key performance measures  
• Commercially and financially astute, with experience working within commercial, contract and governance environments. 
• Ability to balance commercial priorities with sustainability and customer experience objectives.  
• Strong communication and collaboration skills, with a proactive and solution oriented approach, to drive growth.