Senior Digital Business Analyst

Description

As a Senior Digital Business Analyst at Heathrow, you will play a vital role in driving Heathrow’s Digital Future – one of our six strategic beacons shaping airport-wide transformation. You’ll partner with Heathrow’s Digital, Data and Tech functions to create pragmatic solutions that deliver operational efficiency, resilience, and improved passenger experiences. Reporting to the Head of Programme Delivery, you will guide digital projects from design to delivery, ensuring that user needs, business value, and technology come together to deliver measurable benefits.

Responsibilities

• Collaborate with senior stakeholders to define and document business requirements for complex digital initiatives.
• Lead the design of digital services, mapping current and future state journeys to identify opportunities for improvement.
• Work closely with designers, developers, and operational teams to ensure services meet user and organisational needs.
• Analyse Heathrow’s business processes and data to identify opportunities for digital improvement and innovation.
• Champion service design thinking and evidence-based decisions across transformation projects.
• Contribute to the business analysis community by developing re-usable methods and best practices.

Qualifications

• Strong analytical and problem-solving skills with the ability to translate business needs into digital solutions.
• Experience leading digital transformation or technology-driven projects in large organisations.
• Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
• Excellent communication and stakeholder management skills with experience engaging senior leaders.
• Proficiency in using business analysis and service design tools such as process mapping, user stories, or service blueprints.
• Understanding of agile delivery methods and collaboration across cross-functional teams.

Ideally you’ll also have

• Experience in the aviation, transport, or infrastructure sectors.
• Knowledge of data-driven decision making and digital product lifecycle management.