Bilingual (Spanish) Retirement Plan Services Representative (AZ)

Answers client requests, uses bilingual knowledge to complete transactions to resolve client needs. May escalate complex issues to senior representatives.

Advance your career and our mission 

At Vanguard, we’re taking a stand for investors, and that starts with you.

As a Retirement Plan Services Representative, you’ll serve as the voice of Vanguard and an advocate for our clients, helping build hundreds of financial futures. You’ll provide high-quality service to 401(k) plan participants across Institutional Participant Services, supporting a wide range of needs. One client may need help completing a form, while another may be learning about mutual funds for the first time. 

This role offers the opportunity to build your financial knowledge and communication skills while developing a successful career at Vanguard. You don’t have to be a financial expert to be an advocate for our clients. We welcome and encourage individuals from all backgrounds and experiences. The most important things you need are a passion for serving others and a thirst for knowledge.

Responsibilities

As a Retirement Plan Services Representative, you will:

• Support 401(k) plan participants with dynamic and complex service needs.

• Assist clients with account and plan information.

• Help address regulatory and tax-related questions.

• Complete financial and clerical transactions.

• Provide high-quality service through inbound phone calls and written communication.

Total potential compensation for this role is between $71,100 - $73,100 ($52,000 - $54,000 base salary based on Spanish bilingual proficiency, plus up to a one-time $12,500 bonus and eligible partnership and promotional bonuses) within your first year upon achieving performance standards. 

At Vanguard, we believe in supporting our “crew” personally through all life stages. Vanguard provides a competitive benefits package to all employees, including:

• Premier training and development programs to equip you with the tools to take the SIE and FINRA Series 6 and 63 

• A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses 

• An annual bonus (known internally as partnership) based on company performance 

• 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO 

• Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition 

• Best-in-class medical, dental, and vision coverage with on-site health perks: 

• CrewCare: our own onsite health-clinic for you and your loved ones 

• ShipShape: onsite fitness center 

• LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you. 

• Education benefits including tuition reimbursement designed to support you in furthering your education 

• Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different! 

For a deeper look into our benefits, please visit our Why Vanguard page! 

Required Qualifications

• Passion for serving others and willingness to learn about the financial services industry.

• Ability to complete the SIE (Securities Industry Essentials) exam and obtain FINRA Series 6 and 63 licenses within department guidelines.
• Bilingual proficiency in English and Spanish.

Vanguard provides fully paid training, coaching, and ongoing support as you learn the role, company, and industry.

Preferred Qualifications

• Strong interpersonal and client relationship management skills.

• Customer-facing and/or inbound phone experience.

• A learner’s mentality and interest in building financial acumen.

• Undergraduate degree or equivalent experience, preferred.

Please note, this role is hybrid, and you would be expected to work on-site in a Vanguard office on Tuesdays, Wednesdays, and Thursdays. 

Start date for this role is February 16, 2027. 

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.