Product manager

Team – Vitality Life Policy (Enterprise) 

Working Pattern - Hybrid – 2 days per week in the Vitality London Office or Stockport Office. Full time, 37.5 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Strategic and commercially astute
• Thrives in ambiguity
• Highly collaborative and influential

What this role is all about:

As an Internal sales Product Manager, there is a significant opportunity to simplify journeys, improve insight, and drive better outcomes for advisers, marketing and indirectly, our end customers.

As a Product Manager working on our internal sales CRM, you will own the evolution and performance of this experience. You’ll identify high-impact opportunities, refine solutions with cross-functional teams, and drive measurable improvements in conversion, efficiency and user satisfaction.

This is a role for someone who wants to own meaningful problems and enjoys actively partnering with sales and marketing teams.

What you’ll own

Product performance and outcomes 

Own and improve key metrics across the sales and CRM journey (e.g. conversion, drop-off, adviser efficiency, engagement)

Problem discovery and prioritisation 

Use data, user insight and commercial context to identify the highest-value opportunities across the journey, integrating AI into our advisers day to day operations.

Experimentation and optimisation 

Lead a continuous optimisation approach using testing, analytics and insight to validate ideas and drive measurable impact

Strategy and direction 

Define and evolve the product strategy for your area, aligning to broader business goals and growth priorities

Cross-functional delivery 

Work closely with engineering, design, sales and marketing to turn ideas into high-quality, scalable product improvements

Stakeholder alignment 

Collaborate with senior stakeholders to ensure focus on the most valuable opportunities and clear outcomes

How you’ll work

You’ll operate as part of a cross-functional product team who use SAFe agile, combining product thinking, data, and collaboration to solve real business and user problems.

This means:

• Framing problems before jumping to solutions
• Using experimentation/insight over assumption
• Balancing commercial impact with user experience
• Making trade-offs clear and intentional

Essential

• Commercial and strategic thinking 
• Able to connect product decisions to business outcomes and growth
• Data-driven mindset 
• Strong experience with digital analytics, experimentation and optimisation (e.g. A/B or multivariate testing)
• Product judgement 
• Comfortable prioritising effectively in complex environments with competing demands
• Influence and communication 
• Able to work confidently with senior stakeholders, bringing clarity and alignment
• Proven experience owning and evolving multiple digital products
• Experience working in complex ecosystems (e.g. B2B, enterprise, regulated industries) Track record of improving measurable outcomes through product changes

Desirable

• Experience with B2B sales or CRM tooling
• Demonstrated experience in a variety of organisational environments
• Passion for how AI can enhance product management and user experience

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary
• These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society
• We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.