Product Manager

Work Level Descriptor:

You balance exceptional delivery for customers on what matters, engaging team and colleagues, with the needs of the business. You are an expert and often the first layer of management of people or projects.

Job Summary:

The Product Manager in Customer Fulfilment Automation will get the opportunity to build industry leading automation solutions for fulfilment sites to help transform Tesco and the retail landscape and help solidify Tesco as a frontrunner in the online retail domain.

In this role, you will be involved in overseeing the development of automated fulfilment technologies for the company's online strategy. The Product Manager will drive product strategy, working closely with Business Operations, collaborate with various stakeholders to optimise fulfilment processes, saving costs and improving customer satisfaction. This includes working with third-party vendors, defining capabilities, evaluating the market for product solutions and leading the transition towards a product-led mindset. The role requires experience in product management, a deep understanding of user needs, and the ability to work across teams to develop and execute product strategies. Key responsibilities also include leading product discovery, prioritising capabilities and tasks, managing a SCRUM team’s backlog, and supporting junior team members. Operational skills required include problem-solving, communication, and collaboration, while experience in product management, software development, and backlog prioritization is essential. Hands on experience of using tools like JIRA for backlog management, MIRO, Confluence & Aha for discovery and strategy formalisation.

As Product Manager in Technology, you are expected to ensure your products are built with the highest levels of resiliency, security, reliability and have the required degree of observability to improve the overall quality and can continuously improve colleague and customer satisfaction.

The ideal candidate would have,

·       Experience in building warehouse or logistics solutions (like, Warehouse Management System WMS or Warehouse Execution System WES) for warehouses or retail fulfilment centres

·       Experience integrating warehouse applications (WMS and WES) with robotics, conveyors, IoT, AI

·       Experience with API and backend systems - understand how data is stored, moved and secured within a complex distributed system

·       Experience in defining warehouse operations using standard workflows like decant, goods-to-person picking, consolidation and marshalling, etc

·       Hands on experience doing product discoveries to map our service design blueprints, identify user personas and Jobs-to-be-done and work with UXDR to define user flows and wireframes for warehouse operations

·       Proficient in agile methodologies and worked in a fast-paced, iterative development environment