Product Manager – AI Observability

About us: 

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations and the rest remotely. Whether you're juggling passions or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

 

About this role: 

Be part of our exciting Observability and Incident Management Team, which impacts every part of our core technology and the highly experienced technology and product teams who use them.   You will play a pivotal role in our journey to influence both the technical and cultural strategy across our channels. Supporting teams to gain the insight they need to make data driven decisions that directly impact our brand, our bottom line and overall colleagues and customer experience.

You will be responsible for shaping the culture and driving the roadmap for how colleagues will interact with observability data in future, utilising AI to reduce the toil and cost of maintaining system reliability, and contributing to reducing the impact of technology incidents.

You will be responsible for ensuring AI is utilised to improve observability outcomes and for shaping the agentic approach that underpins it — driving faster detection, diagnosis and resolution of technology incidents.

Ultimately, we are solving problems to ensure groceries are delivered to stores, colleagues can do their jobs and customers have a great experience whenever interacting with Tesco. 

If you’re a Product Manager that’s customer focused, thrives with hard problems, loves a fast-moving environment, and wants to make a real difference to our colleagues across the globe then please get in touch.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Engage with stakeholders and Lead Product Manager to formulate the AI assisted strategy and long-term roadmap and execute it well by constantly managing the stakeholders expectations, working through dependencies across multiple products/ teams
• Understand key user personas, customers & stakeholders for my product and their pain points 
• Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Steer sprint/ release planning sessions by working with my delivery counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Lead discovery work around minimum viable product (MVP) for any new product/feature, collaborating with delivery teams to prototype and validate the MVP
• Drive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators

 

You will need:

Interpersonal and leadership skills:

• Collaboration and cross functional alignment 

• Ability to work with diverse teams including engineering, operations, product and leadership 

• Skilled at mediating between conflicting priorities and driving consensus

• User-centric approach

• Empathy for end users (developers, operators), ensuring solutions are intuitive and effective

• Change Management

• Experience in leading initiatives that introduce new processes, concepts and tools 

• Ability to drive adoption of observability practices within the organization  

• Influence and advocacy

• serve as a champion for observability, fostering a culture the proactive monitoring and reliability

 

Technical Skills:

• Understanding observability concepts:

• strong grasp of the observability pillars - logs, metrics, traces

• familiarity with distributed systems, microservices and their challenges  

• Experience with Observability tools:

• Hands on knowledge of tools like New Relic, Splunk, Grafana, VM and Open Telemetry

• Exposure to trends in observability frameworks and standards.

• Engineering experience: 

• Ability to collaborate with engineering, understanding their points and translate into product needs.

• Familiarity with software development lifecycles, CICD and DevOps. Exposure to APIs, Backend Apps.

• Data Analysis:

• Ability to interpret patterns, anomalies and opportunities from complex sets of data.

• Understanding of AI concepts 

• Knowledge of LLMs, agentic AI

• Experience scaling AI-driven products

Preferred Background:

• Min 2 years of Product management experience.
• Technical education: degrees in computer science, engineering or equivalent experience
• Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions.
• Understanding how observability impacts business like availability/reliability, customer
• Satisfaction and business impact.
• Prior experience in observability
• proven track record in building and managing observability systems.
• Prioritisation and decision-making skills demonstrating how these have taken into account business priorities, complexity, dependencies and value.

What’s in it for you 

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing