SRE Manager

The SRE Manager leads their team of engineers with a defined technical, product or service mission. This is both a people leadership and technical leadership role, accountable for team health, capability, performance and delivery.

The Manager creates an inclusive, high-performing environment in which engineers develop their craft and deliver reliable, secure, scalable and cost-effective outcomes. They connect engineering excellence with customer and business priorities, balancing product delivery, operational health, technical improvement and sustainable ways of working.

The role works across Cloud Operations and Product Engineering to align priorities, manage capacity, strengthen technical capability and ensure the team delivers measurable outcomes.

This is a hybrid role requiring 3 days per week in our Barcelona office.

People and team leadership

• Lead, coach and develop their team of engineers through clear objectives, regular feedback, performance management and career development.

• Build an inclusive culture of trust, accountability, collaboration, learning and engineering excellence.

• Maintain effective recruitment, succession and capability plans.

• Support colleague wellbeing and ensure operational responsibilities remain sustainable.

Technical capability and engineering excellence

• Maintain the skills, standards and technical capability required for the team’s mission.

• Work with principal engineers, architects and other technical leaders to adopt and improve engineering patterns and practices.

• Promote automation, infrastructure as code, continuous delivery, testing, self-service and the systematic reduction of manual work.

• Ensure learning from delivery, incidents and engineering reviews is shared and converted into lasting improvement.

• Encourage informed experimentation while maintaining appropriate security, governance and operational controls.

Product, service and reliability outcomes

• Ensure assigned products, services or technical capabilities are available, secure, performant, scalable, recoverable and operable.

• Establish meaningful measures of operational health, including appropriate service-level indicators and objectives.

• Improve observability, resilience, capacity management, disaster recovery and operational readiness.

• Reduce toil, recurring incidents, avoidable demand and technical risk through engineering and automation.

• Balance reliability, customer impact, risk, cost and delivery priorities using evidence.

Planning and delivery

• Own team-level planning, prioritisation, capacity and allocation of engineers within agreed organisational priorities.

• Balance planned delivery, technical improvement, operational commitments and unplanned demand.

• Work with relevant leaders and stakeholders to clarify outcomes, sequence work and manage dependencies.

• Identify constraints early and recommend practical trade-offs when demand exceeds capacity.

• Hold the team and its partners accountable for agreed outcomes.

Operational leadership

• Ensure effective support, escalation and on-call arrangements for the team’s responsibilities.

• Provide calm leadership during significant incidents and support clear technical decisions and stakeholder communication.

• Promote blameless reviews that identify systemic causes and produce meaningful corrective actions.

• Integrate security, compliance, change and service management requirements into engineering delivery.

Collaboration

• Build effective partnerships across Product Management, Product Engineering, Architecture, Security, Service Management and Cloud Operations.

• Work with Business Partners and leaders to understand demand and provide a clear view of team capacity and capability.

• Collaborate with peer Leaders to resolve dependencies, share expertise and promote consistent practices.

• Represent the team’s capabilities, commitments, risks and results clearly to technical and non-technical stakeholders.

At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance:

• Medical and dental insurance: Fully funded medical and dental insurance.

• Flexible benefits: Exchange part of your salary and make tax savings on meal and transport vouchers, childcare, and training.

• Well-being: Free access to the Calm app (for up to 5 users), 24/7 counselling, and emotional support from our Healthy Mind Coaches. We also offer self-care and parenting resources through the Cleo app.

• Flexible working: flexibility of working one hour in, one hour out, shortened workdays on Fridays and during the summer, and the opportunity to work from over 40 countries for up to 10 weeks per year through our Work Away program.

• Annual leave: 23 working days of vacation, 5 paid days per year for volunteering.

• Extended leave: 7 extra days of maternity leave and 5 extra days of paternity leave, on top of the legal allowance, available after one year of service.

• Financial support: Life and disability insurance, salary advances of up to 3.5 times your net monthly pay, a €300 net marriage bonus, and access to Sage's employee stock purchase plan at a discounted rate.

• Learning and development: Free premium subscription to external learning platforms

Health and Safety Responsibilities

• Fostering the safety culture leading by example.

• Ensuring a safe work environment by implementing and monitoring preventive measures, that is crucial for maintaining productivity and employee well-being.

• Regularly reviewing and updating safety protocols that will help prevent workplace accidents and ensure compliance with regulations.

• Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.

This role is not open to visa sponsorship. Candidates must have a valid work authorization for the location listed and not require sponsorship now, or in the future, for their application to be considered.

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