Senior SRE Manager

The Senior SRE Manager leads multiple engineering teams, each managed by an SRE Leader, and accountable for a defined technical, product or service mission. The Senior Leader role is accountable for the collective health, capability, performance, alignment and delivery of these teams.

The Senior Manager translates the engineering strategy set by the Senior Director and Leadership Team into operational and tactical outcomes for the products, services and technical capabilities within their scope. They provide direction, establish priorities and create the conditions for SRE Leaders and their teams to deliver reliable, secure, scalable and cost-effective outcomes.

The role connects engineering strategy with product and customer priorities, balancing delivery, reliability, technical improvement, risk, investment and sustainable operations across multiple teams. It works across Cloud Operations and Product Engineering to align plans, resolve dependencies and ensure resources are directed towards the highest-value outcomes.

This is a hybrid role requiring 3 days per week in our Barcelona office.

Leadership of leaders

• Lead, coach and develop multiple SRE Leaders, ensuring clear accountability for their teams and outcomes.

• Set expectations for effective people leadership, performance management, colleague development and wellbeing.

• Build an inclusive leadership culture based on trust, accountability, collaboration and engineering excellence.

• Maintain succession, workforce and leadership development plans across the teams.

• Ensure each team has clear purpose, effective leadership and the capability required to fulfil its mission.

Strategy execution

• Translate the engineering strategy into practical objectives, plans and measures across the products and capabilities within scope.

• Establish a coherent operational and tactical roadmap, connecting strategic priorities to team-level outcomes.

• Ensure SRE Leaders understand the strategic context and can translate it into clear priorities for their teams.

• Track progress, identify barriers and adjust plans while protecting the intended strategic outcomes.

• Provide evidence, insight and recommendations to inform future strategy and investment decisions.

Technical capability and engineering excellence

• Ensure the required engineering capabilities, standards and practices are developed consistently across the teams.

• Work with Principal and Staff Engineers, Architects and other technical leaders to shape and implement technical direction.

• Promote automation, infrastructure as code, continuous delivery, testing, self-service and the systematic reduction of manual work.

• Identify capability gaps and direct recruitment, development, rotation or investment to address them.

• Ensure learning and reusable practices flow effectively across team and organisational boundaries.

• Encourage informed experimentation while maintaining appropriate security, governance and operational controls.

Product, service and reliability outcomes

• Remain accountable for the collective availability, security, performance, scalability, recoverability and operability of assigned products, services or technical capabilities.

• Establish consistent measures of operational health, including appropriate service-level indicators and objectives.

• Drive improvements in observability, resilience, capacity, disaster recovery and operational readiness.

• Identify systemic risks, recurring failure and cross-team toil, ensuring coordinated improvement plans are delivered.

• Balance customer impact, reliability, risk, cost, technical health and product delivery using evidence.

Planning, prioritisation and investment

• Own integrated planning, prioritisation and capacity management across multiple teams within agreed strategic priorities.

• Allocate people and investment across product, operational and technical outcomes, making clear trade-offs where necessary.

• Balance planned delivery, capability development, technical improvement, operational commitments and unplanned demand.

• Resolve competing priorities and dependencies that cannot be addressed within an individual team.

• Maintain a clear view of workforce, tooling and service investment needs and contribute to financial planning.

• Hold SRE Leaders and delivery partners accountable for agreed outcomes.

Operational leadership

• Ensure effective support, escalation and on-call arrangements exist across the teams and remain sustainable.

• Provide senior leadership during significant incidents, ensuring coordinated technical response, clear decisions and effective stakeholder communication.

• Ensure incident learning identifies systemic causes and results in prioritised, measurable improvements.

• Monitor operational health and risk across the full scope, intervening when service or team sustainability is threatened.

• Ensure security, compliance, change and service management requirements are integrated into engineering delivery.

Collaboration and influence

• Build trusted partnerships with Product Management, Product Engineering and senior Cloud Operations stakeholders.

• Work with Business Partners and the Director to translate demand and strategy into realistic priorities and investment choices.

• Collaborate with peer Senior Leaders to resolve organisational dependencies, share capability and promote consistency.

• Represent the collective capabilities, commitments, risks and outcomes of the teams to senior technical and non-technical stakeholders.

• Create clear accountability while promoting shared ownership of customer, product and engineering outcomes.

At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance:

• Medical and dental insurance: Fully funded medical and dental insurance.

• Flexible benefits: Exchange part of your salary and make tax savings on meal and transport vouchers, childcare, and training.

• Well-being: Free access to the Calm app (for up to 5 users), 24/7 counselling, and emotional support from our Healthy Mind Coaches. We also offer self-care and parenting resources through the Cleo app.

• Flexible working: flexibility of working one hour in, one hour out, shortened workdays on Fridays and during the summer, and the opportunity to work from over 40 countries for up to 10 weeks per year through our Work Away program.

• Annual leave: 23 working days of vacation, 5 paid days per year for volunteering.

• Extended leave: 7 extra days of maternity leave and 5 extra days of paternity leave, on top of the legal allowance, available after one year of service.

• Financial support: Life and disability insurance, salary advances of up to 3.5 times your net monthly pay, a €300 net marriage bonus, and access to Sage's employee stock purchase plan at a discounted rate.

• Learning and development: Free premium subscription to external learning platforms

Health and Safety Responsibilities

• Fostering the safety culture leading by example.

• Ensuring a safe work environment by implementing and monitoring preventive measures, that is crucial for maintaining productivity and employee well-being.

• Regularly reviewing and updating safety protocols that will help prevent workplace accidents and ensure compliance with regulations.

• Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.

This role is not open to visa sponsorship. Candidates must have a valid work authorization for the location listed and not require sponsorship now, or in the future, for their application to be considered.

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