Senior Product Manager / Product Lead

Description:

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. 

We are seeking a Senior Product Manager to drive the development and delivery of Agentic Payment capabilities for our Card Members. This Senior Product Manager will focus on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across various channels. This person will build a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. They will lead new integrations across multiple partners, shape the end-to-end customer experience, and drive innovation at the intersection of AI, payments, and digital trust.

 

Responsibilities:

·       Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions, define specs, shape product requirements, and deliver platform capabilities that continually advance Agentic Payment experiences

·       Partner closely with Network and Product teams to define and champion industry standards and protocols for Agentic Payments

·       Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.

·       Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed

·       Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.

·       Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.

·       Collaborate across Amex Digital Labs to identify ways to continuously build better products and drive an innovation first culture

 

Qualifications:

·       5+ years of experience leading product initiatives in payments or financial technology, with a strong understanding of AI-enabled products and emerging digital commerce trends

·       Team player, comfortable with ambiguity, adaptable, accountable, and highly organized

·       Proven people leadership experience, with the ability to coach and inspire cross-functional teams

·       Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality

·       Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines

·       Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions

·       Exceptional communication and relationship-building skills; able to engage, influence, and align stakeholders to drive execution

·       Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments

·       Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team input

·       Willingness to be creative within the bounds of the highly regulated financial services environment

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions